I have been having allergic problems with my ears for several years now. I purchased (from a different company) earring sleeves and a special coating to put on the posts of my earrings so I could still wear them, but neither worked. I was looking for...titanium earrings and found many cheap items from China, but I remember an article I read concerning buying "American" - that we can't really complain about our jobs going overseas if we keep buying products made in other countries. Then I came upon the Zen Lady - products and merchant of the USA. She also guaranteed no-alloy titanium, which would be my best bet for beating my allergy. (The Chinese don't guarantee this.) Yes, her prices and shipping were much higher, but her communication was excellent and I am sure if I have a problem, she will be there to help. I have now been wearing the earrings for three days and no problem so far! The Zen Lady definitely gets 5 stars from me. Read more Less
I love my earings. They fit just perfect.
The speed of preparing and shipping my order was excellent. I also very much appreciated the email messages keeping me apprised of progress on my order. It was quite reassuring, given that I was a first time customer. (And my ears were very uncomfort...able. I was just waiting for those earrings).In terms of the product, I am very happy there as well. My ears have not been this happy with earrings in for 20 years when I let them close up due to repeated "infections" (I believe metal sensitivity was the problem). I got the titanium starter posts and residual tenderness and redness started to subside within 12 hours. Lastly, I very much appreciate the instructions for care for allergic and/or newly pierced ears - very helpful. I will definitely be ordering again, once I'm completely healed and ready for hooks! Read more Less
PINNACLE OF SERVICE!!! Zenlady has the most incredible customer service I have ever experienced in an internet setting - personal interaction, immediate delivery and such genuine care! I would give her a 20 on the overall experience, and highly rec...ommend her to everyone! :):) Read more Less
Great customer service. Product came with lots of information. My order came very fast and had tracking information. The products are quality and the personal customer email was valuable. Excellent experience.
Items arrived very quickly. Great information on website and with product when arrived. Very good customer service and good quality products.
Love the zenlady.com website. Very helpful information. Love the Titanium earrings. Have had no itching or redness.Thanks zenlady. Will be ordering again.
It is rare to find a small business with incredible service such as the Zen Lady! Once my order was placed, I received an immediate, personal e-mail, had my questions answered immediately, and received my merchandise within 3 days at a more than fair...price! I wish that other small businesses were as gracious, professional, and provided beyond excellence service as the ZenLady does! 10 stars! Read more Less
Great overall. Happy with my purchase and love the earrings.
I exclusively buy titanium replacement hooks for all of my earrings from the Zen Lady because I am so allergic to silver and other metals. I usually buy a few pairs at a time and when I run out I go directly to Zen Lady for more. This business is ver...y reliable, they always ship quickly and I trust that the quality and service will always be excellent. :) Read more Less