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    ShoeMall.com

    User Reviews: ShoeMall.com

    2.5 out of 5stars 39 Ratings (34 Reviews)
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      Misrepresented Size

      By Yahoo! Shopping User  Jan 30, 2015

      Advertised size 13 EEE. They shipped a 13 W I returned for exchange & again received a 13W. When I called the rep. stated that a 13W was a EEE, when I disagreed she hung up on me. I returned again & recd a refund for slippers, but ended up out more t...han $20 to return them twice.. Read more Less

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      Run from this e-retailier

      By Yahoo! Shopping User  Oct 1, 2014

      Do not order from this e-retailer. They do not follow the return policy written on their web site. The cost of a return must be paid up front by the customer returning the item!!! And this is not what their policy says!! With lots of other shoe e-ret...ailers out there... DO NOT USE ShoeMall.com!!! Read more Less

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      Don't be fooled by the low prices!

      By Yahoo! Shopping User  Jul 14, 2014

      I ordered a pair of shoes for my son off a different website before finding the same pair on ShoeMall for much less about an hour later. It was too late to cancel the other order, but I ordered the pair off ShoeMall anyway & planned to return the oth...er pair. BIG mistake!! The other order arrived in only a few days, while it took ShoeMall 10 days to even ship my order, and it took 2 weeks for them to arrive. I have ordered shoes online from many different websites and it has NEVER taken so long for me to receive my order. The shoes ended up running small & they don't offer free returns (which is not stated up front), so now I have to pay $6.95 to return them, and when you request a return online, they basically tell you it will take almost 30 days to get your money back, so I'm not expecting a refund any time soon. Next time I will pay a few dollars more & go with a better company. After this experience, I will NEVER purchase shoes from ShoeMall again. Read more Less

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      Great experience

      By Yahoo! Shopping User  May 31, 2014 | 0 out of 1 found this ShoeMall.com review helpful

      I felt I needed to write a review after my recent ordered since I came here to look for reviews prior to my purchase (because I had never heard of nor purchased from this company before). I was completely satisfied with my purchase not only great pri...ces but great customer service. I purchased 2 pairs of sandals knowing that one was on back order as it was clearly listed on the website. Following my order they emailed me an apology and reminded me of the back order but I received my sandals even before I thought I would. It was amazing and I will definately order from them again. Read more Less

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      Scam

      By Yahoo! Shopping User  May 26, 2014

      BE AWARE! I ordered 2 pairs of name brand. I received 2 pairs of generic NAME knock off they created 2 orders so this meant 2 separate refunds taking 2 shipping charges off y visa. Unacceptable. They have argued I did this. NO exchange, with THEM pay...ing for return shipping, they said I was it was a lie. I could NOT resolve this matter. My husband can only use the brand, style, for his medical condition. What they scammed me with is generic no name that I could have gotten at a local discount store for a 3rd of their price. I see others unhappy. What a shame were not valuable customers. I was hoping this was my go to for shoes, Yeah right. What a scam to get money and not care. BE AWARE! Read more Less

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      Poor return policy

      By Yahoo! Shopping User  Apr 7, 2014

      I ordered a pair of shoes from ShoeMall and they were not the standard size. Looked all over their website for an exchange policy and it wasnt clear if I needed to pay for return shipping as most major retailers offer free returns. They do not offer ...free exchanges, and I need to go to the post office becuase they do not offer shipping labels that deduct a flat rate. I've learned my lesson and will not buy from ShoeMall again. Read more Less

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      TERRIBLE on return processing!!!!

      By Yahoo! Shopping User  Mar 24, 2014

      I first ordered from shoemall.com last year and vowed it would be my last. But, I got lured in again this year by their low prices! Now, NEVER AGAIN! Heaven help you if you need to return anything. I sent my package back on March 8. It is now March 2...4th, and I have yet to see a credit to my account! No matter what, DO NOT, and I mean DO NOT, order from these people! Many other online shoe dealers are far better. Read more Less

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      Awful company--BEWARE

      By Yahoo! Shopping User  Apr 22, 2012 | 3 out of 3 found this ShoeMall.com review helpful

      I ordered shoes last week for my daughter. Said they were in stock. Went back on today (3 days later) and realized that the order has been canceled without them notifying me. When I question the cancellation and lack of response, they say it was a cr...edit card issue which isn't the case. They obviously never had the shoes in stock to begin with because now it is showing that they are all gone. So frustrated!! Read more Less

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      Awful Company

      By Yahoo! Shopping User  Jan 25, 2012 | 2 out of 2 found this ShoeMall.com review helpful

      I will NEVER order anything from Shoemall again!!!!! They sent me a pair of dirty used shoes and when I returned them I ordered another pair. I have had nothing but problems with this return and they charged me twice for a pair of shoes that I had al...ready paid for. I'm not even going into the fact that they messed up and were rude to ME!!! Please do not order from them. If you do you are taking a chance that is not worth the trouble. Read more Less

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      Very poor

      By Yahoo! Shopping User  Nov 22, 2011 | 2 out of 2 found this ShoeMall.com review helpful

      I should read all this comments before I did order from shoemall. When I originally received the shoes that I ordered did not fit, I sent them back for the right sizes, they sent me totally different shoe even do I email them with the correct info, a...ll this process took almost a month. I decided to buy my shoes from other online store and I did get the right shoes and took 2 days. When I checked the charges from shoemall the charge me for shipping the back the wrong shoes, when I contact them they told me that they cannot the refund the shipping charges, WHAT A TERRIBLE COMPANY. Read more Less

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