Recently inquired about a carid product that had no image and had great customer service from Meanie. She was quick to respond to my inquiry and she followed wed up with the manufacturer to ensure my happiness.
Ordered Coverking Neoprene Seat Covers for my 2006 Nissan Armada. Estimated delivery date was Sept.13th; received all boxes but Sept.10th. Quality and fit were beyond expectations. Way truly skeptical about "custom fitted" but I was proven wrong! Onl...y complaint I had was UPS delivered 2 of 3 boxes one day and I had to call to track down the 3rd box. Andreah from CARiD was beyond helpful with assisting even though the delay was caused by UPS. The last reason that helped me make my decision about my purchase was that CARiD had the best price I could find for this product (had Costco beat by over $100). Read more Less
I 've just experienced great customer service working with Jacob and CARID. They treated me like a valued customer, exceeded my expectations and restored my faith in doing business with folks that really care and want to keep you satisfied.. They cer...tainly exceeded my expectations and I will definitely be a recurring customer. Read more Less
Recently I decided to contact carid directly instead of using the website, I'm glad I did! I reached a young lady (Karla) who elevated customer service to another level. Prior to this experience I was beginning to lose confidence in carid's ability t...o deliver as advertised. However Karla stepped up the the plate for carid and obliterated my previous negative experience. She went above and beyond the call and in my opinion, exemplifies what customer service is all about.She has restored my faith in carid and their ability to deliver on time, correctly and 100% accurately. Sugar Land, TX Read more Less
phone service fine but emailed questioning not shipped twice there was no follow up. With no slight of shipping called and was told order not received by their supplier. Phoned and agent exp;laing and upped the delivery to quicker but being long week...end still waiting. I am very thorough and am disappointed with email treatment or lack of follow up. this should never have happened after TWO separateemail requests for delivery status. Read more Less
I ordered a set of Rhino 4" OE Xtreme Polished Side Steps. When I opened them they were not complete. There was a drawing that said main bracket (Sold) separately. I had to order the kit from another service. Cost me $125.00I was on the phone with cu...stomer service and the person I spoke with had no knowledge what so ever about what I needed. I ask to speak with someone else and was put on hold No one ever answered. I called on another phone and got through and was still on hole on the original. Worst service in the world I will never buy from this outfit again. Read more Less
Your company and Antonio were very helpful with returning and re ordering the right parts. I will use your company in the future. S. Maiorana
Ricardo was my sales person. He was courteous and knowledgeable of the product and guaranteed me a no worry return policy which made my purchase very easy for me. Thank you will shop again.
I wanted to order a dash trim kit but wasn't able to view the samples on the site. I called and spoke with Mauricio who took time to explain the various options and the emailed additional information to me. Great service, and I look forward to orderi...ng from Carid soon. Read more Less
When I was searching for the right strut replacement on my truck I had a difficult time with the options. When I called Micheal with customer service he went over the top to give me the right opinion even referring me to the parts guys the next day t...o ensure his information was correct. I have been and will continue to use Carid for all my vehicle needs. Read more Less