I purchased a grille guard for nearly $450. It arrived damaged, which was not apparent from the packaging. CarID has refused to accept a return or allow a refund. I now have $450 worth of useless scrap iron.
I order my wheels and tires on 3-25-16 have not get them on 4-16-16 chatted with someone at company they were unable to help me
I'm perplexed by the number of negative reviews. Everything I have ordered from them was delivered as promised. The prices were in line with other suppliers, and, for living at the end of the known universe, their delivery time was outstanding.
sent me the wrong car seats I paid $660 for and would not exchange them these people are outrageous do not buy from them
I was going to order a steering wheel puller for $6.10, but when I got ready to checkout, the shipping charge for USPS Priority was $42.00. I deleted the item and will no longer order from them.
Purchased a DuraFlex Fiberglass Body Kit for 2003 Toyota Corolla on March 19, 2015. It was delivered on March 27, 2015. My initial inspection was that the box was damaged and in bad shape, but I personally did not know what to look for in damage for ...fiberglass body parts. Parts were further inspected by my body shop professional on April 4, 2015 upon preparation of installing the body kit. The shop called me immediately to come to the shop to show me major problems. The body kit has numerous chips in the gel coat and several cracks in the fiberglass. The also noted that the front bumper cover would not fit my car as stated without removing the front bumper support cross beam and front bumper impact absorber pad. Both of these are major safety features on the car and removal would make the car unsafe to drive with fear of front impact would cause the motor to come into the cab of the car due to no front impact protection. Of course the website did not state this major modification to my actual car frame structure, but only stated that sanding and cutting of the parts would be required and professional installation. I contacted CarID.com immediately that same day and they requested photos. I sent photos of all the damage. No response back. I called several times and kept being sent to an automated customer service to take a message and never called back. The finally spoke with a manager on April 9, 2015. Sent him the photos and he said that I had a good claim and should know something in 24-48 hours. No response. I have emailed and called several times again to only be ignored again. Their website says 100 percent Satisfaction Guaranteed. This is apparently a lie. They have basically stole my money. Do not purchase from this company. Read more Less
Ordered 4 TPMS worth $179 for my car on Monday and got the package on Wednesday. Price was good and shipping was quick. But to my surprise they shipped the wrong parts. They sent me wheel bearing retainer clip worth $12.24. I called the customer serv...ice line 4 times and they are always too busy so you have to leave a number and they never call you back. Wouldn't send me the correct part until the part I have is sent back. #$%$ poor customer service, even got a hold of the manager who was no help....never again..stay away....” Read more Less
(1/23/15) This is an update to my previous review: Ordered on 1/13/15 and was told by phone sales rep and email confirmation the est. ship date was 1/15 and when I called to get tracking in on 1/15, I was told that this item is a "Manufactured Item" ...and it always take 5 to 7 days to ship out and ship out date was changed to 1/21. I called on 1/21 to get tracking info and the est. shipping date was changed again to 2/9/15. I don't understand how these people stay in business....probably launch a new website whenever business stops receiving orders. By the way, ONYX Enterprises (www.onyxenterprises.com) is the main company.Do not spend your hard earned money with these idiots!! Read more Less
Ordered 4 shocks, more than a month later received 3, nobody answer the phone, or contact you by email. Already paid for 4. Very poor service I strongly recommend not to do business with this people.