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    AppliancesConnection.com

    User Reviews: AppliancesConnection.com

    AppliancesConnection.com
    3.8 out of 5stars 1243 Ratings (994 Reviews)
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      Absolutely unprofessional

      By Yahoo! Shopping User  Apr 30, 2015

      I work at a general contracting company and I do a lot of online purchasing for our customers and when I say this was a total scam of a company please take my word! While looking for a mini refrigerator for a customer I found this website had the bes...t price for the hard to find specs on a specific sized mini refrigerator. I should've known it was too good to be true. It was listed as In Stock and with FREE shipping. I ordered the fridge on the 15th of April and I waited for over a week with no email conformation then tried to get online to track my order. I couldn't access my account with my password. I wrote the password down and typed it correctly 3 times and still no access so I decided to do the obvious thing and reset the password. I waited for a day to get an email for the password reset… nothing. I tried to reset it again. 2 days later still no email. So I called. I spoke with someone who said the fridge would be getting to them on April 26th then it would be shipped. On April 27th I called back because I STILL had not received any sort of email even indicating that my order processed let alone a tracking number. I spoke with someone who said it was supposed to get to them very soon and apologized because they were "having problems sending emails to .net email addresses"... ok, I'll pretend that's true so I can get this darn fridge with no added issues. The guy said he'd email me when it shipped...but wait, they can't send emails to .net addresses so I asked if they can call me instead. He said it was no problem. I got a phone call on April 30th...15 days after I ordered the fridge. It was the same guy I had spoken to the time before. He said it has shipped and is estimated to arrive to me by May 11th... MAY 11TH!!! And he made sure to say that was just estimation!!! That's 26 days since I ordered the product! When I told him that was unacceptable he said "well it WAS on back order"... I told him it said it was In Stock then he said "but we emailed you saying it was on back order" and I pointed out to him that he was "having problems emailing .net emails, remember?" So my boss said to cancel the order and the guy turned into a complete jerk and was charging me $247.45 for shipping and restocking fee!!!!! But the shipping was supposed to be free!! And when I asked him how was it my fault when I never received any kind of indication that the fridge was on back order he yelled at me, YELLED, saying "you wanted me to call you telling you when it shipped and now you want me to cancel the order?" Oh and this was supposed to be the manager I was speaking with!There is so much I'm leaving out but it's getting me really upset as I'm typing this so I will stop here...bottom line is that Appliance Connection is totally unprofessional and will take your money whether you get your product or not! Shop at your own risk. Read more Less

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      Great price and no sales tax for me

      By Yahoo! Shopping User  Apr 7, 2015

      This company beats all the prices in my area. On time delivery and great service. Enjoying my refrigerator every bit . I also refer my friends to buy from them.

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      Best Prices & Free deliver on #1 rated appliances!

      By Yahoo! Shopping User  Apr 3, 2015

      I ordered a Bosch 800 series SS dishwasher and a LG LFX3295ST Fridge. loving the amazing deal I got. I have had both items for a year. Customer service is AMAZING! One of the door was scratched and they ordered a new one and my dishwasher handle brok...e and Bosch came out in a week to replace it! Read more Less

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      Beware of this company!

      By Yahoo! Shopping User  Apr 3, 2015

      I am not sure how a company like this can remain in business, as someone in sales and marketing I am shocked at how bad and deceitful this company is. I ordered a $1619 TV set from them. The item was dropped off and having worked when it was delivere...d with no choice of dates to receive it I set it up 2 days later only to find the screen was destroyed when it was plugged in. I called the next day and followed their requests for pictures and the like, they finally agreed to send me another TV that wasnt broken but claimed my 71 year old mother signed and opened it to only break it. They brought the next TV and I made it a point to open it with the drivers there and amazingly enough this too was broken. The drivers made a point to tell me the shipping area is bad and "stuff breaks all the time". I kept the original TV and sent them back with the replacement which was also broken. I called the following day and they tried to order me yet a 3rd but decided they couldnt find one so I paid $100 to upgrade to a different TV. 2 weeks passed with no contact about when it would be delivered so when I called they said they assumed it had arrived. I then decided enough was enough, I wanted them to just come and remove the TV and since I had my money back from my dispute with my credit card company they would be happy to do it. A man named Calvin who is a manager there promised me they would come and pick it up and we would be clear. I had no trouble letting them keep a $75 fee I paid on the second TV as a delivery charge to get this out and let me done with it. 2 more weeks pass and no one from the shipping company has contacted me, I then call back AC and they said well we wont do anything until the dispute is over, apparently the money my card took back got recharged and now they were paid so they didnt have to come get it. I couldnt talk to Calvin all day, he wouldnt call or help me out, news for him is my card has taken the money back and this is going into an arbitration phase. This is a sad set of circumstances, they sure couldnt let me know what was going on ever but they did know when they got their money back. I am telling any of you reading this review to not do business with them, they are liars, they are deceitful and will scam you at any chance they can. I went overboard to try and make it work with them giving them multiple opportunities to make it right and they have left me in the wind. If you do business with them assume they will treat you as they treated me and so many people on here: terribly. I made the mistake of not checking the BBB on them and should have, its a list of 340+ complaints on them, be WARNED this company is awful. Even the 1 person (Tyiesha) whom I thought was helping me must have been put in her place to not help me any further. Read more Less

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      Very Enjoyable Customer Service :)

      By Yahoo! Shopping User  Apr 2, 2015

      Thanks very much to customer service for helping with my online order that had a problem* and to co-ordinate with the moving company to further delay my shipment as I moved to my new location - this was of immense help! My online account creation was...a problem (the only reason it wasn't five stars), but they followed up very quickly when emailed (five stars!). My calls resulted in first time resolutions (five stars!). The shipment was delivered as scheduled. Thanks to Ray Dixon for going the extra mile to research further regarding parts accessories. Although AC doesn't sell the particular accessory, Rays' extra customer care made service at Appliance Connection an excellent experience. Also additional thanks to Gary B for giving me the heads-up to post in the right place :) * Web problems probably due to the many web security settings I have. Read more Less

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      Never again!

      By Yahoo! Shopping User  Apr 2, 2015 | 1 out of 1 found this AppliancesConnection.com review helpful

      Do not order from this company. I thought I was getting a great deal. Yes, the price was cheaper BUT they said item was IN STOCK and QUICK SHIP. What a bunch of BS! I ordered on February 28th. The money was deducted from my checking account on March ...3rd, but never received my item until MARCH 31st! You call that QUICK SHIP? I don't consider over a month wait, QUICK SHIP Read more Less

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      Jerks

      By Yahoo! Shopping User  Mar 30, 2015

      I purchased in item from this company and kept receiving emails that it would be shipping out on such and such date. This date would keep being pushed back 1 week and then other week. I waited for 3 weeks before calling the company. A rep told be on ...week 3 the item was expected to be at their warehouse that day or the next. I waited another week and never heard anything on the item. I called on week 4 and was told the same thing as week 3. I decided to cancel my purchase since I was able to get it from another company I had used many times before and I trusted. Yes I had to pay 60 some odd dollars more. But I no longer trusted AppliancesConnections reps any more and did not want to deal with people that blatantly lied. When I cancelled my purchase the rep told me the product was definitely coming on that Friday and that it would get to me that following week despite the company's expected delivery timeframe of 7-10days. The guy was clearly promising something that was not actually going to happen. I said I wanted to cancel and asked if my credit card had been charged. He said no it hadn't and HUNG UP the phone. I checked my credit card statement and I had been charged. They are LIARS. Yes they have good prices. I would shop with caution though. Read more Less

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      washer

      By Yahoo! Shopping User  Mar 22, 2015

      very pleasant. Great price. Only problem was delivery since the delivery company come only once a week in my area. I had to rearanged work to be present for delivery. Delivery was fine and on time. They even move the old washer in the garage. Washer ...works great. All rebates were received as promissed. Read more Less

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      Service person Attitude

      By Yahoo! Shopping User  Mar 20, 2015

      I bought the LG Washer just two weeks ago. It does not wash right. For the blank top portion never get cleaned and fabric softer stayed as is. I called the LG company and LG asked me to call Appliances Connect to resolve the issue. Basically the issu...e is that the product do not have the capacity to clean any blanket or comforter right. Since it can never reach the top of the things that should be washed. Blanket or comforter comes out with fabric softer on top without cleaning right. I have called Appliance Connection and spoke with a service person named Andy. I have complaint what happened to the comforter and he told me "why don't you go to the laundry met and wash it?" I told him the only reason I bought 5.2 cubic feet washer is not to go to the laundry met. Later he told me "why don't you throw away the comforter and buy the new one?" This is very outrageous. It made me so upset. I do not know what kind of day he is having but there is no way that he should say those kind of things. Appliance Connection told me that there is nothing they can do. Either I have to leave with it or just return them and pay $$$ for return fee. Read more Less

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      HORRIBLE EXPERIENCE !

      By Yahoo! Shopping User  Mar 19, 2015

      Horrible Experience! Don't ever buy anything from this company. I placed an internet order for an LG fridge from Appliances Connection on 2/20/2015. I received confirmation and a tracking #. Next, I received an email from AM Home Delivery on 2/27/201...5 that my order would be delivered on 3/3/2015. I was going to be out of town that day, so I asked for the deliver to be rescheduled on or after 3/5/2015. I received an email saying that they had no more deliveries on my route that week and they would let me know when they could deliver my order. After a few more emails back and forth and fruitless calls that resulted in endless "hold and listen to muzak" I finally received a call and an email with a confirmed delivery date of 3/12/15 between 4-8 pm. I cancelled my regular class for the night and waited anxiously for the delivery truck to arrive....however, no truck and no phone calls explaining the no-show. Several more fruitless phone calls and emails later, I received another phone call promising delivery today , 3/19/15, between 11 am and 3pm. Its past 4 pm now, and again, no truck and no explanation of the no-show. I opened various "tickets" with Appliances Connection, but just got the run-around, with promises of delivery "soon." I buy various sized products online every week, and the majority of them get delivered on time or reasonably close to promised delivery time. Generally its easy to get explanations and even apologies from customer service in cases of delayed delivery. However, dealing with Appliances Connection and AM Home Delivery & Trucking has to be the worst experience I have encountered with an internet purchase. If I could give them negative stars, I would rate them a minus 5 !!! Read more Less

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