Shop elsewhere, all you will receive are lies. Took close to a month to receive a delivery date after being told item was backordered (even though indicated in stock at time of order). Had to contact them for updates. When I finally did receive a con...firmation of delivery date from shipping company along with a 6 hour window, the item was not delivered. AppliancesConnection blamed the shipper, the shipper blamed AppliancesConnection. Give your money to a place that practices quality customer service. Read more Less
this was the second refrigerator. purchased from appliances connection. they were delivered to too different locations. excellent service, and delivery was perfect
I recently purchase a new home and had to buy all new appliances to furnish it. I put in two separate orders. Customer service was beyond helpful. Especially Jenny. I was informed thru email every step of the way until my order was delivered. All ite...ms came in perfect shape. They even delivered them inside my house. No damage to any of the items. The cost I paid was lower then anyone else on the internet. And again this was for 4 appliances. I definitely recommend Appliances Connection, and will only buy from them in the future. Read more Less
I buy a lot of things online. My experience with AppliancesConnection is the worst online shopping experience that I'v ever had. My order was delayed by weeks, with no communication about this initiated by AppliancesConnection. I had to write to them..., using their internal ticket system. When I did write to them, the answers I got were either unresponsive, or wrong. The only reason I stuck with them, and didn't cancel the order, was because they offer in home white glove delivery. They told me multiple times that the item was shipping to their warehouse, and then would be shipped by them to me. They lied. The item actually drop-shipped directly from the manufacturer. The manufacturer doesn't offer in home white glove delivery. I wasn't told about this at all. I noticed on an invoice that the white glove delivery had been changed to curbside delivery. AppliancesConnection never told me this change had occurred. I had to point out to AppliancesConnection that the white glove delivery that I paid for wasn't being provided. Even after I pointed this out, they didn't apologize of offer a refund for the white glove delivery. I had to demand a refund. They agreed but didn't send me any confirmation of the refund. I had to demand that. Also, when I contacted the actual freight company that had my package, it turned out that they had been trying to get in touch with me for over a week to deliver the item. I arranged for delivery, and the item arrived the next day. AppliancesConnection didn't even send me notice that the item had shipped from the manufacturer until 4 days after I received it from the freight company - who had already been trying to contact me for over a week. That means that, the item that I had complained multiple times abut being delayed, had actually been available at a warehouse waiting to be delivered for about 11 days before AppliancesConnection even sent me notice that it had shipped. This place should be avoided at all costs. Read more Less
This is my 3rd online purchase and so far I have been very please with the service and quality of selection. If you are looking for a new washer and Dryer the LG DLG 3051 is a great durable model. This is the 3rd set for separate homes and they conti...nue to run strong. The only reason they didn't get a full 5 star the new delivery charge to Utah? Still a very good deal. Read more Less
Sales person was extremely knowledgeable. Products arrived super fast from New York to Los Angeles. Excellent Customer service.
If you are going to place an on-line order with this despicable company then first write this number down (1-800-299-9470 #2)! You will get to know Luigi and several other disrespectful individuals on a first name basis; you are going to spend hours ...of your precious time dealing with them! These folks are well trained in the art of “we’ll get right back to you”, “let me put you on hold while I check on that”, “I spoke to our vendor and the product will be here shortly”, blah, blah, blah…Here’s the History:• Placed an order for a Zephyr Hood $2,150 on Dec 15th, 2014; ETA for Delivery Dec 30th, 2014• Received e-mail Jan 1st, 2015; New ETA for Delivery Jan 9th, 2015• Received e-mail Jan 12th, 2015; New ETA for Delivery Jan 12th, 2015• Received e-mail Jan 20th, 2015; New ETA for Delivery Jan 29th, 2015• Received e-mail Jan 29th, 2015; New ETA for Delivery Feb 3rd, 2015• Received e-mail Feb 5th, 2015; New ETA for Delivery Feb 13th, 2015• Officially Canceled my Order Feb 6th, 7th & 9th – On-line cancellation (Luigi) Feb 9th, 2015• Received billing e-mail Feb 12th, 2015 and my credit card was charged for $2,150• Feb 12th, 2015 - spent a half-hour on the phone with my good friends in customer service and was told my credit card should be credited within 5 to 7 business days, TBD! It was 57 days from when I placed the original order until it was supposedly canceled by Luigi. During this process I spoke with Zephyr Ventilation and their East Coast Distributor who told me this product was in stock and readily available to ship (i.e. Standard Product!). After cancelling the order I placed the same order with a local retail shop, at the same price (plus State Taxes) and I’m going to pick it up next week!!!Bottom line, you think you’re getting a better deal on-line? Visit your local appliance retailer, they are just as aggressive on price and you don’t have to wait for Luigi to pick-up the phone to feed you this week’s load of BS!!! Read more Less
"Love our new LG LDE3037ST range. We always wanted a double oven. Convection is a real big plus! Easy clean feature works great. This was a big upgrade to our kitchen. My wife and I both cook and we both love this oven."Shipping took over 2 weeks, bu...t it was holiday season. Read more Less
I purchased an outdoor grill as a Christmas gift this last season. I went with this company as they had free delivery and the recipient lives a few states away from me.Ordered before Christmas. First week in January, no Grill. Called to check why. Th...ey said it was backordered as it is a seasonal item. Should be in by the 17th, long enough, but I said okay. By January 20th, still no grill. Called again, same story, backorderd. Finally called at the end of the first week of February. Got the story again, so I told them to forget it. They did cancel the order without issue (hence two stars).Basically, they strung me along for a month and a half with excuse after excuse, which did nothing but make me that late on the Christmas gift. I realize these guys do not manufacture the grill. However, as the retailer, there job IS to process sales and manage inventory, that's why they get a cut. Seems this place has forgotten that. Read more Less
We were a little apprehensive about making such a large purchase online but figured we`d go for it. Not to mention the savings we got the service was awesome. We received our stove before appliances that we purchased at our local store.