Worst experience ever over a month to receive order part does not fit, and they expect you to pay shipping to return item,seriously!Never again, and wouldn't recommend anyone buy from them!They say they have no record I was shown wrong part during or...der process, so I'm stuck paying return shipping!If I add that charge plus original shipping cost, almost as much as part cost,what a RIP OFF!!!!! wish I could give 0 stars! Read more Less
I returned two items after finding out my stove was unrepairable. Neither part was plugged in or tested in any way. USPS confirmed delivery of BOTH boxes on the same day, but AppZone refunded only the lesser amount ($55) and said they never received ...the more expensive ($300) part. I have been diligent and businesslike for the past 6 weeks in my efforts to get this resolved, but they are absolutely unwilling to offer customer service once they have your money. Beware! Read more Less
If I could have given no starts it would have been more appropriate. Suffice it to say i had a text message sesion with their technical support and they gave me a link to order the correct motor for a Bosch motor. I had it shipped overnight and as so...on as I opend the box could tell it would not wire up so I had another text session with them and they admitted the it was the wrong part number they gave me and link. I was also informed the only way I could get my money back was to order the correct part which was more expensive and then return the wrong part at my expense. I smelled a fish and it was a stinker. I finally got them to refund my money since it was their fault....I still had to pay the shipping. that was 9 weeks ago...since then I have gone through one excuse after another and still do not have a refund. Scammers! Stay away from them! Read more Less
Ordered a part, seemed to be in stock, they say they will notify you if it is backordered. Don't believe it. It's all crap. been waiting for over 10 days and can't get a response except when I contacted the CEO which is about the only email address y...ou can find. His resposne is he's too busy contact customer service who woon't do anything for you. Steer far away from these guys. Read more Less
Order parts //received wrong one/told them to cancel order but insisted on sending them and still the wrong parts.I;ll never order from them again.... Lousy Customer Service.. BEWARE...
I ordered two door bins for my refrigerator. Both came damaged! I then emailed them back and forth sending pictures. They told me they were shipping replacement ones that never came. They are refusing to help at this point and are liars and cheats. D...O NOT USE THIS COMPANY IF YOU DO YOU WILL GET CHEATED AND RIPPED OFF! Read more Less
They have good prices and deliver quickly BUT!!!!....if they make a mistake or if you have to return an item be prepared to be ripped-off! I recently ordered a part. The live chat agent recommended a part and my research came up with the same part # ...which was ordered. It turned out to be the wrong part. I re-ordered. Even though I used the exact same model # the second search came up with a different part #. I ordered that part but later realized my problem was with a loose fitting with the original part so no part was needed. Both parts were sent back according to their requirements. I paid for the shipping to me in the original order and I paid for the shipping back to them. They not only told me that I ordered a part for the wrong model but deducted the cost of shipping back to them. In other words i paid for shipping back to them twice. I have sent at least 6 emails with requests for the refund due me for the shipping and they have ignored them and not even offered an explanation. I have correspondence with Keri, Jeremiah and lastly Amanda. Communicating with them is like trying to reason with a post. They act as if they are deaf, dumb, blind and stupid. I'm sure they are all trained to be thieves. This outfit does not deserve to be in business and so I leave it up to you to take your business elsewhere. Read more Less
This company will charge you for overnight shipping but send it ground a week later. online chat is a joke. they dont care since they have your money already. you think you are going to get the part next day, two weeks later it arrives. there are man...y better online parts store out there with real customer service and a PHONE. Read more Less