The buying process was easy and fast. The chair itself wasn't exactly what I was expecting. I thought the entire chair was constructed of a metal substance, however it does contain a bit of wood. I can see this not lastinh as long as my previous cha...irs have. That is the only negative I have concerning this item :stronglite ergo pro II chair. Read more Less
Overall satisfied. One of the items I feel the quality is poor
Their freight service broke my facial bed and delivered it with the box completely bent on one side. When I opened it the beds wooden base was broken off. Then I had to wait days before the same freight service came to pick it up. I was told that it ...had to be put back in the box and taken outside for curbside pickup. I wrapped it back up and moved it outside waited 4 hours for them to come get it since they were late from the time frame they gave me. It was a nightmare. I lost 4 days of work and injured my back moving it in and out. I will not purchase a bed from this company again. Read more Less
Customer Service is awesome I was unable to be at office for the delivery at the day it was scheduled and they were great in helping me know what I needed to do, WONDERFUL PEOPLE. Thank you so much
Despite a mix up in the shipping address, my table was recovered. MassageTools.com was extremely helpful in discovering what happened to my table. I will absolutely do business with this company again in the near future.
Product was exactly as promised. Price was extremely competitive (not the rock bottom lowest but very close.) Shipping and service were excellent. I would recommend using this merchant to anyone.
Very good service, very very quick delivery, item as promised. Very good overall. Will shop again and recommend everyone! Thank you very much.
outstanding service. offered a free upgrade to a newer model as the older one was out of stock. Love the chair. Thank you!
Good Merchant service.RE/Stronglite massage chair. The arm rest needs to be about an inch or more closer to the chair. The knee pads are too narrow and clients legs slip off pads. The bungee cord broke off unit. The foam in the chest cushion is very ...weak. For this grade of chair the foam padding used is very substandard. Some of these problems are manufacturer faults and not a reflection on the merchant. Read more Less