I have sent 3 e/mails to them in the past week, They have returned a recipt for each one, saying that they would reply IN ONE DAY. Needless to say not one reply received, I do not believe they know what CUSTOMER SERVICE MEANS. JR
The Thomas Kinkade collection of glass bowls, are plastic. Don't buy from Bradford Exchange. They are crooks.
I ordered 2 boxes of Personal Checks from the Bradford Exchange along with matching return address labels on 3/9/2012. The system repeatedly urged me to pay an additional $10 for Secure Ship and advertised FREE PRIORITY MAIL with Secure Ship which wo...uld guarantee 3-5 business days for shipping. As I said I ordered them on 3/9/2012. I JUST received the checks YESTERDAY 3/29/2012 and still have not received the Address Labels. 18 business days (including Saturday's) and an incomplete order shipment (no address labels) is UNACCEPTABLE when I paid the extra $$ for secure ship and priority mail!!! I called their customer care center (# provided on website) and waited on hold for 25 minutes only to get someone on the phone saying I had reached the collectibles dept and she could not assist me. After being transferred and waiting on hold again (for another 15 minutes this time = 40 mins of my day spent trying to resolve this) a very rude and impatient woman came on the line insisting that the checks were not actually shipped until Friday, 3/23 so the 4 business days it took (not including Saturday's) was within the secure ship / priority mail guarantee. I said that 14 days in printing was also unacceptable and should be more clearly defined in the checkout process. I suggested it would be good business ethics to refund the extra $$ I paid for secure ship / priority mail and she refused. I will not be recommending this company to anyone I know and I will never order through them again. Vehemently, A Very Displeased Patron Read more Less
I brought a Disney Christmas tree for almost $300 that suppose have music running. The first day that I gave it to my girlfriend, the tree worked for less than a minute, and the light, music all stopped. I tried to contact their customer service but ...never got a reply from them. Read more Less
Ordered item and waited 8 weeks just to find out that they do not have it and I have to wait 3 more month. Canceled it. Very very bad, never happened to me before with internet shops. Stay away!
I wanted to special gifts for my 3 daughters for Christmas. I ordered 3 different "mother's love for daughter" necklaces. I found that the jewelry was much cheaper in reality than depicted in the pictures. The "diamonds" in the pendants were almost m...icroscopic. The inscription on the backs of them was almost impossible to read without a mignifying class. I chose to not return the items, but to give them to my daughters. However, I did feel like I paid way too much for them. If I had seen these same necklaces in a store, I would not have paid $100 each for them as I did. I will not be purchasing anything else from the Bradford Exchange. Read more Less
I just received the above $69.95 bag and have to say I cannot return it fast enough. How cheap. What looks like stitching in the photo is cheap plastic art. The fabric is thin and low quality. This bag was made for $3 in China. Maybe, maybe, I would ...pay $10 for this bag. Avoid. Will never buy from them again. Read more Less
I ordered a doll from Ashton Drake collection. I received an ugly collectors Christmas Tree. I returned this tree, to find out it would be weeks before my doll would ship. At that point I cancelled order. I have been charged 2 out of the 4 payments. ...They say they have sent a check to refund one and one is on the way. I didn't purchase with a check. I purchased with a credit card, so why can't they put the money back on the credit card. I will not have anything further to do with Ashton Drake or Bradford Exchange. Read more Less
I ordered a figurine for my granddaughter's communion with plenty of time to receive it before the occasion. I received an email notification that the item shipped 5/10 and was glad to know I would have it by May 21st (when I needed it). A week later...I get a tracking notification to see it didn't ship until 5/17. Needless to say, I didn't get the gift in time. When it finally arrived 5/25, it wasn't even in a box. Just 2 pieces of styrofoam. I will never buy from Bradford Exchange again. Read more Less
I purchased an Item from them Received it well enough. But After the price had been posted for a month I checked my account and found that they have tried to charge me a second and third time and the item was paid for I am very unhappy with them and ...recommend no one to buy from them. Read more Less