I received a damaged item from this company and it has been a horrific experience trying to get my money back from them. They originally offered a reorder, but were unable to follow through on delivering it. I would NEVER order from them again and wo...uld caution others from using this business. I have made over a dozen calls to try and resolve this matter. I have been put on hold longer than I have been able to talk to representatives. I have also had to call back to remind them to follow through on what they have said they will do. They "lost" my re-order and cancellation orders. I would recommend shopping elsewhere! Read more Less
I ordered a Samsung Induction Stove online at Goedeker's site because they had the best price along with positive reviews. I was leary about ordering such an expensive appliance online, but the process was easy and I was happy that the delivery was i...n the time frame expected (which took a while, but I knew that, and their communication via email was good). My only concern was with the subcontractor they used for delivery/installation. The first delivery day came and went with the crew never showing up--even though they had called twice confirming they would be there (late). I wasted a whole afternoon and evening (on a Friday) waiting for nothing. No call, no show. Was finally able to reschedule for a week later and since I had already paid for white glove service, I was told Ithey would Install it for my trouble. The crew that finally did deliver, did not seem to realize that they needed to set the stove in place, or how to install the anti-tip bracket on the floor. Good thing I had my dad there. All ended up fine and the hiccup was worth it since I saved $700 on the price of the stove, plus about $250 in taxes. I would use them again...just maybe ask for a different delivery company in my area! Goedeker's customer service made t right in the end with me. Read more Less
I ordered a Samsung NX58H9500WS 30" Stainless Steel Gas Slide-In Sealed Burner Range - Convection from Goedeker's on Oct. 24 for $1,698.11. I called Goedeker's customer service today on Nov. 20th because I saw it on sale at Goedeker's for $1378.99. I...asked if they could do a price adjustment for the $300+ since I was under the 30 day return period. The first CS rep that I talked to was unfriendly and flat out said they couldn't do that. I wish I had purchased this stove at the local Best Buy, which has an excellent price adjustment policy. #dontshopatGoedekers Read more Less
I was checking prices on multiple appliances as we were remodeling our kitchen. I found the same name brands and models carried at the local stores for much, much less (I saved thousands). the order process was easy, and customer service was great, t...hey continued to check in with me throughout the entire process. The delivery of the items was quick and faster than I could have imagined (local stores told me 4 weeks, they delivered in under 2). I received a follow up call and a thank you note, it is a pleasure to do business with them. I am recommending them to all my friends. Read more Less
Great experience shopping at Goedekers. User friendly web site, comparison shopping is easy. Prices were substantially lower than other stores I shopped.
This is one of my best experience purchasing anything on the internet. The customer service from the first call to the follow up after delivery and been excellent. I can't wait to use them again. Thanks goedeker keep up the great service and excellen...t experience. Read more Less
I purchased several mattresses and they all arrived promptly and the orders I wanted to change were easy to change given the friendly customer services agents.
This was my 3rd order so I've got the whole process figured out. Goedeker's has great prices and a super website. Ordering is easy and they keep you informed. Once it gets to the trucking companies, the info trail goes cold. Just have patience. I liv...e in the country and all orders took about 3 weeks and everything arrived in perfect condition. Drivers were always pleasant and helpful. But, I just ask that they drop off the cargo and wait for me to inspect it. I take it from there.The Bosch dishwasher is high quality, of course, but the designers put equal effort into making for an easy installation. Quality hoses of proper length, good electrical boxes for wiring and easy legs for levelling. I'm a fan of Goedeker's store! Read more Less
Worst customer service experience of my life. You better be 100% sure you won't need to return whatever you purchase from this company. They will charge you a hefty return shipping fee, however some kind of return shipping fee is acceptable. What is ...not acceptable is to be treated like a pest and belittled by their customer service representatives (particularly a rep named Chelsea) for inquiring on the status of your refund. I have never been spoken to the way Chelsea spoke to me by any customer service representative ever. Buy your furniture from people who will treat you like a human being. Read more Less
I ordered a dishwasher and paid for the "White Glove" shipping to make sure it got to my house. After a month of waiting, they determined it was "lost". My attempts to speak to the service supervisor were all rebuffed. I do not recommend purchasing f...rom this company if you live out of state; their choice of delivery services is very poor. Their customer service is the minimum at best. Read more Less