So I did not heed the warnings of other reviewers and rolled the dice, hope I haven't made a bigger mistake when the product actually arrives. I placed an order on December 1st and immediately received an email confirmation. It stated that it would t...ake 1-5 days to process my order and online its says in stock ships in 1-3 days. So I gave them 10 days and never heard another word beyond the first email. I proceeded to call their office number and got a hold of their customer service who informed me that the chair was actually on backorder and would not arrive for another 2 weeks to their location then an additional week to me. Being around the holiday season this means that I will not see the chair until the first 2 weeks of January. So much for in stock ships in 1-3 days! They did offer me a solution, take a management style chair with the low back, if it wanted that I would have ordered that. Many internet reviewers warned me of delivery problems but may others ranted about the quality of the product. Let hope the chair is all it cracked up to be otherwise I see a return battle brewing. Sad part is, I have additional items I was looking to order for them but might need to look elsewhere. Read more Less
I finally got my chair that I ordered. It had been on backorder and weeks pasted without word from the MHD. When I contacted them and said that I was wanted to cancel the order, my chair appeared! Funny thing, I ordered a MHD chair and got a differen...t make (which I could get on line for less). Never the less, my chair is here and happy with it, but will going elsewhere for future orders. Read more Less
I like this chair. It fits me nicely and is comfortable. The sales staff were nice and friendly.
Whatever you do, do NOT order from here. They have NO customer service - I ordered something over two months in advance and only after I sent FOUR emails did they finally respond a week later saying that my items were now going to ship two months aft...er they were originally supposed to. They have ignored my emails and requests for a direct phone line to speak to a manager. Pretty sure I am being scammed. They seem to have great prices, but their prices seem REALLY high when you pay $1000+ and receive nothing. Prepare to be disappointed. Read their Yelp reviews and do not let MHD tell you they're fake reviews. Do not support this business! Read more Less
I purchased a partially assembled Eames lounge chair. The chair arrived as promised with no delays. The chair and ottoman were packed very well and their condition was excellent. Only one minor flaw in the construction; there was a blemish on the top...edge of the plywood on the chair, it looks like some glue oozed out between the wood layers. It also took some effort to attach the arm cushings to the chairI have one other issue. Technical writing ! Does anyone have a clue how to write instructions anymore. Please review your products and inspect the instructions, I know they are probably written overseas but you are ultimately responsible. It looks very unprofessional and gives the impression that you don't care about your customer after the sale. Read more Less
I purchased an Eames leather lounge chair last July and had a similar experience. The chair broke within 30 days. The plastic bracket connecting the back of the chair to the bottom broke. Couldn't believe it was plastic. At first they told me they'd ...send a replacement chair. I told them I wanted my money back. They said I had to return the damaged chair in the same packing in shich it was delivered. Well, does anyone keep a cardboard box for a month? Not having the box I tried to work out a deal to get a partial refund. Customer service was non-existent. I sent them photos of the broken chair but was totally rebuffed. We put the chair out to the trash. A $1,000 chair broken in 30 days. This store is a disgrace. Read more Less
I decided to buy a replica instead of trying to hunt up an affordable original. I had spent a year looking for an original. I chose Manhattan Home Design because of a recommendation from a friend in the design business. She uses them all the time. My...chair and when I opened the box it was awesome. It looks really close to an original and the materials used in construction of the chair are premium. I love my chair very much. Read more Less
A great place to shop in person or online. The Eames replica lounge chair I purchased is way better than I thought it would be. The stitching is great and the leather is soft. I know it is not a real Eames chair but I am happy with my replica.