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    Amiclubwear

    User Reviews: Amiclubwear

    Amiclubwear
    3.8 out of 5stars 9696 Ratings (5948 Reviews)
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      Poor

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I am disappointed in this company. I placed an order and then decided to place a different order the next day. When I called the company they said that I just had to reject the package I did not want and that they would give me a refund. So I decide...d to place the next order since my daughter had changed her mind on the first order. I would not have placed the second order if they told me I could not get a refund on the first order I rejected when delivered. I got a store credit for the merchandise returnd. Okay. When the second order came, the shoes were literally impossible to walk on and they felt like plastic dress up shoes. The dress had the tag on the outside of the garment in the back and when we tried to roll it down the front was all weird. I noted this on the return sheet, got my RMA # and sent it back. The dress fit funny not because of size but because of poor quality. Both of these items were defective in my mind. I know that I was only going to get store credit for this purchase. Okay. And I did not get full credit for either of the purchases probably because of the handling cost as the shipping was free with $50 order or more which both of my orders were over $50. We got on line to place orders with our store credit knowing what we were instructed to do. It was hard to find something that was not out of stock or out of my daughters size. When I went to place the order, keeping it at the same price as the store credit, I could not get anywhere unless I gave them my credit card #. Hesitatingly, I did so and wrote in the comment box the refund number as instructed hoping they would not charge me. Guess what? They charged me and did not give me store credit. Now I am in the process of disputing this charge with my bank. I feel like they have cheated me. I tried to call several times and both phone numbers rang busy. One day I finally got through and I was trying to explain to the girl what happened and ask some questions, and I feel like she literally hung up on me. This has been a very bad experience and this company has a lot of poor reviews so I can't help to think that they have done wrong with a lot of other customers. Too bad I didn't check the reviews before placing my orders. This is my story. I will never purchase from them again. We did get the clothes we recently ordered from AMI and they are very cheaply and thinly made but we won't return them. Thanks for your time and giving me an opportunity to share my thought on this company. DL Read more Less

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      Fair

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I don't have my stuff. It's still in delivery.

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      Very Good

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      Customer service phone is always busy and almost Impossible to reach. But I love their merchandise and always buy more.

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      Good

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      Terrible customer service. I contacted them three times asking why for some reason I don't have an account on the website even though I registered and bought two boots. It wasn't until I threatened to file a claim did they reply. Also, great price...s but the shipping is a little high. Either way, I got two pairs of boots shipped for $33 (with a coupon). If I didn't have a 35% off code it would have been higher. The boot material wasn't great quality but they're comfortable. What more could I ask for such a price? Read more Less

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      Good

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I recieved a pair of shoes order #yhst-50958542405417-5833
      40 and the leather is coming off. I've never worn them but its cost about half of what i paid for them to send them back so I just kept them. I tried callin customer service but was on hold fo...rever I was extremely disaapointed. Read more Less

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      Excellent

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I love shopping at Amiclubwear.com,I never has to leave home to go in the many stores just to find that perfect shoe to match my offit. Thank you so much Amiclubwear.com.

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      Poor

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I was VERY dissatisfied with the boots.. they are very cheap feeling and there is the littlest bit of fabric with them.. not very comfortable either.

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      Excellent

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      I love AMI Clubwear! They have great prices and great products. I was very skeptical at first because the prices were so low, then I got my first order! I have been ordering ever since!

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      Poor

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      Hello - AMICLUBWEAR.COM is by far the worst company i have EVER done business with. I thought the prices and selection were too good to be true. I recommend shoppers avoid this site for the following reasons: 1. Items were "backordered" with no no...tice 2. products were shortshipped 3. i paid $50 for 2 day shipping and it took 8 days to ship 4. Customer service was AWFUL 5. they did nothing to try and compensate for my hardships 6. the product that did ship was damaged 7. quality of products are poor Lots of luck with improving the site. Read more Less

    • Overall:

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      Fair

      By a Amiclubwear customer via post-transaction survey  Aug 5, 2011

      The reason I gave customer service a 1 is because it's very hard to get through to someone, the line is always busy or it says all circuits are busy now, then once you finally get through your on hold forever I was on hold for 30 minutes last week, I...was afraid to hang up because I knew if I tried to call back I wouldn't get through. Another issue I have with customer service is once someone finally gets on the phone to help you, the customer service rep is timed, so if they can't help you within a certain time frame the phone shuts off. I think that is ridiculous, since some customers issues may take longer then others. However, I have not had a problem with the reps, they have all been very nice. Read more Less

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