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    PartsGeek.com

    User Reviews: PartsGeek.com

    3.1 out of 5stars 408 Ratings (328 Reviews)
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      If they make a mistake, you pay big

      By Yahoo! Shopping User  Dec 4, 2015 | 1 out of 1 found this PartsGeek.com review helpful

      When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again. So it's actually profitable for them to s...end wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time. When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own. This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did. Read more Less

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      Bad service, bad quality. Just bad

      By Yahoo! Shopping User  Sep 19, 2015

      I had to buy a new rear windshield wiper motor for my SUV, and after looking around on the internet I found that PartsGeek.com was $27 cheaper than on other sites, for the same exact part, numbers matching and all. Not thinking about searching review...s first, I went ahead and ordered it. The next day I wanted to see how long it would take so I did a search to find out where they were located, since their website is very vague. That's when I saw the reviews from previous customers, on numerous review sites, almost all bad saying they are scammers and the parts were junk. I became understandably worried. But it was too late and they don't allow cancellations, so I had no choice but to ride it out and see what happens. A few days later the part arrived, pretty good shipping time, and it was the right part and was brand new. Everything seemed fine. Installing this part takes about 20 minutes total, and that's including removing the old motor, it's seriously bolted in by two screws and there's 4 more to get to it. Very easy. Everything went fine, it fit in like it should, I had no issues. I started feeling relieved because I was originally worried after reading all the reviews, but everything was ok. And then... as I was putting the last two nuts back on, the threading on the part of the wiper arm just snapped completely off. I put no torque on it, I didn't have a socket bit large enough so I used an old pair of pliers at an awkward angle, so there's no way I could even grip it enough to break it. So it just broke very easily. Here’s some pics: http:/ / s300.photobucket.com/ user/ funkdrstrange/ library/ Parts%20Geek%20Broke%20Wi per%20MotorI took the part off, put my old one back on to keep rainwater from getting in. Then the dreaded return process I had read so much about started. First, they will not help you with this over the phone, and that's if you can actually get a hold of them, and they are very rude. So you have to submit a claim ticket on their website that can only be done between business hours, which makes no sense, and wait a few days for them to send you a "RMA Number" with return instructions. YOU HAVE TO PAY THE RETURN SHIPPING no matter what the case is. Even if they send you the completely wrong order, you still pay for it, no exceptions. It cost me $15 to return a defective part, that was their fault. And they say once they receive it, it will take 2-4 weeks to issue a refund, and there's a chance they will charge me a 15% restocking fee. So in the end I will be paying more than if I had bought it from a more reputable website, and I still have to wait up to a month before I can even buy another, because they do not exchange parts, only issue refunds for some reason. Of course they emailed me asking if I'd like to buy another, before they even sent me the RMA number to return the broke one, like I'd ever do business with them again after this. Completely shady "company" who I will never spend a dime on again. It would be one thing if they replaced the part and paid the return shipping on the broke one, I mean stuff happens and sometimes things are defective, I get that, but they should care more for their customers and own up to it instead of making them the ones responsible. DO NOT SPEND MONEY WITH THIS COMPANY!!! They are cheaper in the beginning, but you will end up paying more in the end, trust me. Read more Less

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      Terrible customer service - no cancellations

      By Yahoo! Shopping User  Sep 15, 2015

      Ordered a part online at 11pm. I tried to immediately cancel it since I realized I ordered the wrong one. Their customer service form was offline so I sent a fax. Then I called in the morning, but they don't answer the phone. I Submitted a form and t...hey still shipped it anyhow. Now I will have to pay 15% restock fee and shipping both ways. What Lousy service, it should be simple to cancel an order with that much notice. Why order from them when you can order from someone who has a better system and isn't a black hole. Read more Less

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      #$%$ return experience

      By Yahoo! Shopping User  Aug 28, 2015

      Ordered a cabin air filter for my Ford Super Duty only to find while trying to install, Super Duty Fords don't have a cabin air filter. The Geeks sold me one anyway, even with an accurate vehicle description. I had to pay return shipping. The fuel fi...lter they sold me was of such poor quality I couldn't bear to put it in my truck. Paid a second shipping charge (Yes really. The two parts went to two different addresses! Go figure) and they charged me a 15% restocking fee. Their emails were terse if not rude about responding to auto generating messages as well as their return policy. They said it could take up to 30 days for my refund to be processed. In fairness, I was credited back my purchase price less 15% in about a week. PartsGeek.com seems to have really good prices, but I will not buy from them again. Read more Less

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      ZERO Customer service

      By Yahoo! Shopping User  Aug 24, 2015

      If you get lucky and they ship you the right part, properly packaged, good for you. If they send the wrong part, or in my case, a part so poorly packaged there was no chance it would arrive intact, you are out of luck. The automated e-mail reply says...you will hear back in 2 days. Three times I got that e-mail that I would hear back in 3 days. Still nothing. ZERO customer service. Be aware, you are very likely to get screwed here. Read more Less

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      Affordable

      By Yahoo! Shopping User  Jun 27, 2015

      I'm competely redoing my fuel system on my truck and I found out about Partsgeek through an internet search. Your site is very easy to find parts as well as very affordable.

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      Repeat Customer!

      By Yahoo! Shopping User  Jun 21, 2015

      This is not my first purchase from parts geek they have good parts good customer service fast shipping. I really don't know how they can do all this and maintain the prices they have. All I know is every part for any car I’m working on Parts Geek i...s my first stop. Read more Less

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      Service and Parts are Great

      By Yahoo! Shopping User  Jun 21, 2015

      I just recieved my bmw's water pump today. Great service simple ordering and i got it in 4 days. Overall this website has amazing service

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      Totally worth it hands down.

      By Yahoo! Shopping User  Jun 20, 2015

      Exact match and a cheap price. Totally worth it hands down.

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      Fastest shipping ever!

      By Yahoo! Shopping User  Jun 16, 2015

      Great part and great price with fast direct shipping.

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