I have been a valued and regular customer of Vitacost for over a year. The main reasons for my return to your site was free, FAST & local shipping and your low prices.However, my most recent order has failed to arrive in a timely manner. This is the ...second order that has taken over a week to arrive from your North Carolina location, WHICH IS LESS THAN 3 HOURS AWAY FROM WHERE I LIVE! After calling and speaking to Trisha at Vitacost yesterday and finding out THEY discontinued service with UPS I am left to question why you didn’t ship my package USPS? Why is FedEx called Fed Ex when there’s no “EXPRESS” IN THEIR SERVICE?When I looked up my tracking number, it says that the shipment left Charlotte, NC on Sunday, arrived in Atlanta, went to Nashville and then to Kingsport yesterday. YET I HAVE YET TO SEE THIS PACKAGE! I am not only disappointed and upset but do not understand why my package would go 6 hours West, then 8 hours east, when IT SHOULD HAVE ONLY HAD TO GO NORTH. Today I find out that NOT ONLY IS FEDEX NOT DELIVERING MY PACKAGE AND HIJACKING IT BUT THAT IT HAS BEEN HANDED OFF TO USPS. Why would Vitacost ship FedEx when they could have just shipped it USPS. Read more Less
This company needs to work with Amazon to improve their customer service. Twenty four hours to get approval to return a damaged or defective item, AND you have to pay the return shipping. Terrible.
My order arrived the day after it was placed, well packaged and containing exactly what I had ordered. Granted it shipped from a neighboring state, but still, I am impressed with the service. The only drawback was that Vitacost did not have an econom...ical size bottle of Solgar B12 and that may cause me to shop elsewhere next time. Read more Less
Always have what i need. easy/nice website. i recommend
Customer service is nonexistent.Call them and wait 15 minutes and never get anyone.They offer chat but it's never available.Send them a message online and they'll never responded to it.Old inventory being shipped, mistakes in orders, ever-uncompetiti...ve pricing increases.Many other sellers out there. Use them. Read more Less
Took me EIGHT DAYS to get an order I placed on a Monday (with "place on Monday before 1PM and you'll get your order within 3 days"). Their prices aren't all that great and other sites (like iherb) have comparable prices and better shipping.
I have ordered from this company for years. always happy with their customer service, products, shipping, prices. Recently they changed to a company called Laser Shipping, which has twice messed up on their shipping. Worse, they have a long phone wai...t, which constantly tell you to go to their website. Some people do not want to go to website, they want to speak to a person. I will never order with them again. Read more Less
I put in an order on 5/15, it said free expedited shipping on my receipt (order was over $55). One day later I receive my shipping notice that it was going under standard shipping not expedited as stated on my receipt which I still had up on my scree...n.Customer service said basically sorry nothing we can do except give you a 10% discount which was already the sale going on and expedited shipping on my next order even though their site was stating exactly that (10% off plus free expedited shipping on orders over $49) so basically they are lying. Pulling you in with an offer and stating it on the order yet not honoring it then trying to justify their error. They even told me that my order stated standard shipping when it was clear by my still up order receipt that it was free expedited. They are giving me free expedited on my next shipment so they say but how can I believe them and what recourse do I have since they have done this already? I will definitely never order from them again. I would have ordered from another website but was pulled in by their bogus offer. In one week I will see if their order even arrives that was supposed to be here tomorrow. Go to a more reputable company is my advise or just accept that your order will not come when they say it will. Read more Less
Vitacost has the best prices, the highest quality stuff, and a really well-designed web site. I've been using them for over a year, and I have several set and save shipments that are easily changed to suit my needs. I honestly can't imagine a more fl...exible merchant. The quality of their own products is second to none. My only difficulty has been some of the most popular products sell out more quickly than they can be replenished.I've lost weight with the Garcinia Cambogia. I've had good mornings without hunger by taking Greentastic powder with blueberry concentrate. I've had simple lunches by taking pea powder or brown rice powder and making a shake at work. And at night, we throw sliced almonds on our salad, sprinkled with the best olive oil and balsamic vinegar money can buy. All from Vitacost.We love Vitacost in our house!I highly recommend this merchant. Read more Less
I've been ordering from vitacost for over 10 years. My experience until last year was always great. But since last year, they started making double and triple charges to my debit card while claiming that my order did not "go through. " Then they refu...sed to credit the duplicate charges, leaving my family out of food money. Never again. Too much angst and fear. I'm finally done with them. Read more Less