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    Vitacost

    User Reviews: Vitacost

    Vitacost
    2.7 out of 5stars 269 Ratings (225 Reviews)
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      Don't use Vitscost

      By Yahoo! Shopping User  Dec 29, 2014

      Took me EIGHT DAYS to get an order I placed on a Monday (with "place on Monday before 1PM and you'll get your order within 3 days"). Their prices aren't all that great and other sites (like iherb) have comparable prices and better shipping.

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      Downhill

      By Yahoo! Shopping User  Sep 4, 2014

      I have ordered from this company for years. always happy with their customer service, products, shipping, prices. Recently they changed to a company called Laser Shipping, which has twice messed up on their shipping. Worse, they have a long phone wai...t, which constantly tell you to go to their website. Some people do not want to go to website, they want to speak to a person. I will never order with them again. Read more Less

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      BUYER BEWARE

      By Yahoo! Shopping User  May 16, 2014 | 1 out of 1 found this Vitacost review helpful

      I put in an order on 5/15, it said free expedited shipping on my receipt (order was over $55). One day later I receive my shipping notice that it was going under standard shipping not expedited as stated on my receipt which I still had up on my scree...n.Customer service said basically sorry nothing we can do except give you a 10% discount which was already the sale going on and expedited shipping on my next order even though their site was stating exactly that (10% off plus free expedited shipping on orders over $49) so basically they are lying. Pulling you in with an offer and stating it on the order yet not honoring it then trying to justify their error. They even told me that my order stated standard shipping when it was clear by my still up order receipt that it was free expedited. They are giving me free expedited on my next shipment so they say but how can I believe them and what recourse do I have since they have done this already? I will definitely never order from them again. I would have ordered from another website but was pulled in by their bogus offer. In one week I will see if their order even arrives that was supposed to be here tomorrow. Go to a more reputable company is my advise or just accept that your order will not come when they say it will. Read more Less

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      My favorite merchant

      By Yahoo! Shopping User  May 6, 2014

      Vitacost has the best prices, the highest quality stuff, and a really well-designed web site. I've been using them for over a year, and I have several set and save shipments that are easily changed to suit my needs. I honestly can't imagine a more fl...exible merchant. The quality of their own products is second to none. My only difficulty has been some of the most popular products sell out more quickly than they can be replenished.I've lost weight with the Garcinia Cambogia. I've had good mornings without hunger by taking Greentastic powder with blueberry concentrate. I've had simple lunches by taking pea powder or brown rice powder and making a shake at work. And at night, we throw sliced almonds on our salad, sprinkled with the best olive oil and balsamic vinegar money can buy. All from Vitacost.We love Vitacost in our house!I highly recommend this merchant. Read more Less

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      Gone downhill

      By Yahoo! Shopping User  Apr 13, 2014

      I've been ordering from vitacost for over 10 years. My experience until last year was always great. But since last year, they started making double and triple charges to my debit card while claiming that my order did not "go through. " Then they refu...sed to credit the duplicate charges, leaving my family out of food money. Never again. Too much angst and fear. I'm finally done with them. Read more Less

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      They Omit Negative Product Reviews?

      By Yahoo! Shopping User  Apr 4, 2014

      I have been a Vitacost customer for some time and have no real issues with the service. Although, recently I have switched to Swanson because they always have promotions going on that make shopping on their site much cheaper. (I have no affiliation w...ith either company just to make that clear). What concerns me about Vitacost is that upon publishing a block of several product reviews for the first time, I noticed none of the negative reviews were published. I understand that a lot of people, including myself, rely on these reviews when choosing a product. It is no wonder that when comparing product reviews from Vitacost to Amazon.com, for example, every single product I checked, without exception, receive equal or higher reviews on Vitacost. This just seems very suspicious to me. Read more Less

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      Product Defective and Unusable

      By Yahoo! Shopping User  Feb 8, 2014

      I wish I had seen these reviews before I bought my lotion at Vitacost. It came basically already open - not sealed outside and seal inside pulled back. It isn't worth it for me to take the time and spend the money to send this small item back for a r...efund, so I'll have to settle for giving them a bad review and hope other people avoid them. This never happens to me and I order a ton of things online. Read more Less

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      No Problems

      By Yahoo! Shopping User  Jan 19, 2014

      I don't really like shopping online and prefer purchasing locally. However, I've been a Vitacost customer for five years. In all that time, every shipment I've ever received is exactly what I ordered and has arrived earlier than I expect. The only pr...oblem I ever had was when I ordered a product that was horrible (my fault): they reimbursed me immediately. Their website is a little slow and bewildering, but prices are the best I've found. Read more Less

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      Horrible Customer Service

      By Yahoo! Shopping User  Jan 3, 2014 | 3 out of 3 found this Vitacost review helpful

      Placed an order from them on Amazon for a 12 pack of sprouted blue corn chips. They sent me 1 bag. I wish I could give them 1 star out of 12 back. When I called them, they claimed the price on the site was a mistake and they were refunding my money. ...I asked for them to complete my order, they completely did not care, they refused, they were rude, they gave me a refund but I will never, ever use this company again. Read more Less

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      BAD service

      By Yahoo! Shopping User  Jan 2, 2014 | 1 out of 1 found this Vitacost review helpful

      I wish I could give less than 1 star. Placed an order with overnight service due to products that need to ship refrigated. Was charged for overnight service but order shipped ground. Order was replaced to be sent overnight. Again was sent ground. Cal...led a third time about refrigated order. Told order would be sent again overnight. Third order was never placed and was told I would get the second the order after a week in transit. Totally unacceptable!!! Read more Less

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