I posted a very negative review on their site, but it did not appear there, only positives. My message to them came back that message couldn't be delivered. I was promised a masculine balloon bouquet for a friend undergoing chemo. Instead he got butt...erflies, stars, etc. The company offered me a $20 credit to perhaps shut me up despite the fact they obviously received my message. Buyer beware. Read more Less
Wow, I really wish I would have read these reviews prior to placing my order at GiftTree. I cannot believe that this company is still in business. After a botched delivery...to add insult to injury, the quality was so cheap and looked nothing like th...e picture. The only reason I went ahead and placed my order for a special birthday delivery for my daughter at her work is because it allowed me to request the exact day for delivery. Unfortunately, after receiving a confirmation (not estimated) day for delivery I was very pleased until I decided to check the status on my FedEx tracking number. Uh oh!!! It was being delivered four days early! No! I called customer service and was reassured that they will have FedEx hold the item as previously requested for the proper delivery date. I decided to double-check the status again and low and behold it was still set for the wrong delivery date. I called customer service again and Ms. Nelson told me that there was nothing she could do and that "they are only cookies" and the email I received with the confirmed delivery date was "just a generic email that they send out". Unbelievable! The email had my daughter's name in it and was explaining the confirmed date but they could not confirm the time (I had asked for it to be delivered before 2pm) but I was fine with whatever time as long as the date was correct. How is that a generic email!? This delivery was part of a birthday surprise at her work and it failed. I will never order nor recommend GiftTree to anyone. At the end of the conversation with customer service, they said they would refund my $8.95 delivery fee..#$%$-dee-doo... Read more Less
I paid for overnight shipping for a wedding gift which did not arrive for 4 days. On calling customer service, I was told that "overnight" counted from the day it was shipped, not the day it was ordered. Nowhere on the order form did it say that this...item may not arrive the next day. Later on in the conversation it came out that the personalization of the gift took time. However, nowhere on the order page was this explained or listed. Everywhere else, when ordering online, overnight shipping means it arrives the next day. But I was told by the agent that I was the person who misunderstood what overnight meant. Nor was gifttree willing to refund the considerable extra cost of overnight shipping that they charged. When placing an order for a special event, the time of delivery is important. Gifts arriving late simply lose their meaning, and appear as though the event was forgotten. I will not use gifttree again. The service, and customer service was a huge disappointment. Read more Less
use your money somewhere good not here.. my sister didn't get her package. at the time they said she would...and they told me they won't find out anything in tell tomorrow ...HOW ANNOYING IS THAT...NEVER AGAIN....
Never ever again. It was the worse experience ever .I ordered a thank you gift from their website and it was sent to a friend . The basket was really bad and unpresentable. I was so embarrassed:(( Specially i ordered an expensive basket .The customer...service was not professional and make the process very complicated. Not honored my request .Very upset Read more Less
We received a Christmas gift from GiftTree that was horrible! The fruit was old, bruised and a few pieces were actually rotting! We notified the sender that they deserved a full refund of their money.
Ordered once and they failed miserably...thought I would give them another shot a year later just to get disappointed again. Looking at other reviews..its a wonder why they are still in business.
I ordered from GiftTree.com before and sent an anniversary gift to my sister-in-law a couple years ago. She was so happy to receive a gift so I was satisfied with GiftTree.com and didn't think to double check that everything I ordered was provided.Th...is second time I ordered from GiftTree.com, I wanted to get a thank you gift for my next door neighbor. I had a very expensive $100+ gift basket sent to my house with a gift message to them. When I received it, it was wrapped in plastic and everything was stacked flat on top of each other so it was hard for me tell if all the products were in the basket. The picture on their website also shows a bar of Godiva chocolate but the website description does not list this which I think is deceiving. I was also really annoyed that one of the wine bottles had the back label facing up. Aside from poor presentation (for the price), I wasn't sure this was the wine that was promised to come with the gift basket and I was not about to take off the plastic since it was a gift.I was really surprised at the poor presentation, especially since the reviews on GiftTree were near perfect and one reviewer on GiftTree's website even said the contents come exactly as pictured and did not look as if it was packaged for delivery. When I came across the Yahoo Shopping Reviews and I was shocked to see GiftTree.com received 2 stars from reviewers. This seemed more realistic. I wrote a 3 star review that is still waiting to be approved on their website....if they are an honest company. Now, I'm wondering if my neighbors really got what I read in the website description. I'll never know because I didn't open the plastic from their basket. Read more Less