I paid for overnight shipping for a wedding gift which did not arrive for 4 days. On calling customer service, I was told that "overnight" counted from the day it was shipped, not the day it was ordered. Nowhere on the order form did it say that this...item may not arrive the next day. Later on in the conversation it came out that the personalization of the gift took time. However, nowhere on the order page was this explained or listed. Everywhere else, when ordering online, overnight shipping means it arrives the next day. But I was told by the agent that I was the person who misunderstood what overnight meant. Nor was gifttree willing to refund the considerable extra cost of overnight shipping that they charged. When placing an order for a special event, the time of delivery is important. Gifts arriving late simply lose their meaning, and appear as though the event was forgotten. I will not use gifttree again. The service, and customer service was a huge disappointment. Read more Less
use your money somewhere good not here.. my sister didn't get her package. at the time they said she would...and they told me they won't find out anything in tell tomorrow ...HOW ANNOYING IS THAT...NEVER AGAIN....
Never ever again. It was the worse experience ever .I ordered a thank you gift from their website and it was sent to a friend . The basket was really bad and unpresentable. I was so embarrassed:(( Specially i ordered an expensive basket .The customer...service was not professional and make the process very complicated. Not honored my request .Very upset Read more Less
We received a Christmas gift from GiftTree that was horrible! The fruit was old, bruised and a few pieces were actually rotting! We notified the sender that they deserved a full refund of their money.
Ordered once and they failed miserably...thought I would give them another shot a year later just to get disappointed again. Looking at other reviews..its a wonder why they are still in business.
I ordered from GiftTree.com before and sent an anniversary gift to my sister-in-law a couple years ago. She was so happy to receive a gift so I was satisfied with GiftTree.com and didn't think to double check that everything I ordered was provided.Th...is second time I ordered from GiftTree.com, I wanted to get a thank you gift for my next door neighbor. I had a very expensive $100+ gift basket sent to my house with a gift message to them. When I received it, it was wrapped in plastic and everything was stacked flat on top of each other so it was hard for me tell if all the products were in the basket. The picture on their website also shows a bar of Godiva chocolate but the website description does not list this which I think is deceiving. I was also really annoyed that one of the wine bottles had the back label facing up. Aside from poor presentation (for the price), I wasn't sure this was the wine that was promised to come with the gift basket and I was not about to take off the plastic since it was a gift.I was really surprised at the poor presentation, especially since the reviews on GiftTree were near perfect and one reviewer on GiftTree's website even said the contents come exactly as pictured and did not look as if it was packaged for delivery. When I came across the Yahoo Shopping Reviews and I was shocked to see GiftTree.com received 2 stars from reviewers. This seemed more realistic. I wrote a 3 star review that is still waiting to be approved on their website....if they are an honest company. Now, I'm wondering if my neighbors really got what I read in the website description. I'll never know because I didn't open the plastic from their basket. Read more Less
I ordered two gifts: the first one was a gift basket which came with wrong and poor quality items and not what was on the discription at all. When asked they said they ran out of the items so they substituted (I was not informed about it or asked if ...I wanted to order something else). I called them and was told I'd get a call back instead I got an email. I was asked to send pictures of the items so I sent them pictures then I was told in order to get a full refund I have to return the item. It was a gift! How can I ask someone return a gift? Bad enough it looked so cheap and I had to ask the person to sent me pictures of the gift so I can send it to gifttree customer service.Second one was 5 days late (3 business days). They said it was because of the weather. Both items were ordered (at the same time) at least a week ahead of time, both went to the same city and state but only one of them made it on the correct day. Read more Less
I ordered a birthday candle for my aunt on the 14th of the month to be delivered on the 31st. It did not arrive on time. I called customer service and was told that because I did not pay for expedited shipping, I could not expect it to be on time. Th...en why do they allow customers to choose a date? I was only offered a $15 credit. I informed them that I would never be purchasing from them again and did not need it. Of course, the rep hung up on me. SAD!!! Read more Less