These folks are very nice and will make you very happy with their customer service. Any issues are resolved to your satisfaction. I will be buying all of my dog products here in the future.
I ordered 2 bags of dog Natures Logic Dog food. They offered a great price! (I noticed the price has now increased) They are 26.8LB each and the ones I received expire in May - ok..so perhaps they will finish it before it expires. Second - The bags w...ere ripped/torn and one had a large cut down the front. One bag was already opened and food had leaked out.... I am still deciding if I will feed that one to my dogs...I am out $56 if I don't.... as I do not have time to ship it back. My first order and I am very disappoint. Read more Less
Do not approve of the fact that they held my entire order that was in stock on a unstated backorder status for over a month and a half before I finally decided to call and cancel those items so that I could get the in stock items delivered to my home...that were needed! That is a HUGE inconvenience and I cannot get past that. Read more Less
I placed an order & paid for "priority shipping 2-4 business days" because their site says that all orders generally ship out within 24 hours. Not to mention their site also states they do not charge your account until the item has been shipped. It i...s now 4 days after I placed my order, the item still has not shipped & is supposedly prepping for shipping since day 3 & my bank account was charged the day after I placed the order. Upon requesting to cancel my order & get a full refund I was told (I have it in writing) that if the cancellation request was received by their warehouse before the item was shipped then I would get my refund. Otherwise i have to wait until I get my package to "return to sender". How convenient for them!! Read more Less
I ordered two cat hairball chews posted on their site. I received 2 totally different chews. They said they do not carry the ones I ordered. So why do they have it on their site??? The ones they sent were not the same at all when it comes to ingredie...nts. They are mostly made of glycerine, and not what I want for my cat. They said they would credit my account, but so far I have not seen this when I check online. Read more Less
order items on september 8. Had to cancel one item backorder. I'm still waiting my parcel... we are sept. 23. Very bad staff, they just hang up the phone, I'm very upset about this order ! This is the last time I order anything with healthypets.
This is the same company as entirely pets.com and they are both horrible. It lest you order products and pay for them only to later get an email that its out of stock and on backorder...why not be honest and show that on the web page like all reputab...le companies do Read more Less
My initial order was placed via their website and I could not complete the order because their website froze on me. I entered the order again and the confirmation screen appeared. I thought the order was complete and I awaited my 10 doggy bones for a...cost of $32.84. A few days later I got 2 shipments and double the charge on my American Express. I called HelathyPets.com customer service on 9-15-14 and was told to return the duplicate shipment for a full refund. I refused 1 on the packages, returned it to HealthyPets.com, and have USPS Delivery Confirmation tracking to substantiate the return. No refund was give, so I called their customer service on 10-1-14 and was told I would get a full refund in 72 hours, but that never happened. I called their customer service on 10-8-14 and was told that I would get a full refund within 72 hours, and that again never happened. I called back their customer service on 10-14-14, in order to give them a final chance, and was put on hold by their customer service representative, who said he had to speak with a manager. After a minute he came back on the phone and told me I was only going to get a partial refund and not the entire $32.84. This is the worst customer service I have experienced on a pet supply website. HealthyPets.com gave me the run around for almost a month and I had to call them 4 times. I was promised a full refund and when I pressed for a refund, on the 4th call, they withdrew their previous promise, and went with a partial refund. The issue is this: I did not order something and change my mind. Their website froze on me and that was the reason for the duplicate order. I did not take possession of that duplicate order and they got their merchandise back. I have initiated a dispute with American Express and will never do business with HealthyPets.com again. Read more Less
I did this order from France. 2 years after my first order who was perfect. This time was far to be perfect!1. After payment Healthypets asked me the security number of my credit card. I don't know why, I told I can't give it and they didn't ask it a...nymore. Strange...2. The shipping fees spent from 21.99$ to 61.99$. Healthypets already took the money from by bank before to tell me the shipping fees are not those expected. They proposed I could delete some goods to reduce the shipping fees, I replied to try by deleting 3 goods but I never had reply from Healthypets.The next news I had from them was that the order has been shipped.I ordered some goods with 21.99$ for shipping. I finaly paid 61.99$ while I never told them ok, for the shipping more than expected...Even if the products are really great I think I will no order anymore. Once you have paid they can charge what they want and take the money from the bank without any agreement. Scary!! Read more Less