This is the same company as entirely pets.com and they are both horrible. It lest you order products and pay for them only to later get an email that its out of stock and on backorder...why not be honest and show that on the web page like all reputab...le companies do Read more Less
My initial order was placed via their website and I could not complete the order because their website froze on me. I entered the order again and the confirmation screen appeared. I thought the order was complete and I awaited my 10 doggy bones for a...cost of $32.84. A few days later I got 2 shipments and double the charge on my American Express. I called HelathyPets.com customer service on 9-15-14 and was told to return the duplicate shipment for a full refund. I refused 1 on the packages, returned it to HealthyPets.com, and have USPS Delivery Confirmation tracking to substantiate the return. No refund was give, so I called their customer service on 10-1-14 and was told I would get a full refund in 72 hours, but that never happened. I called their customer service on 10-8-14 and was told that I would get a full refund within 72 hours, and that again never happened. I called back their customer service on 10-14-14, in order to give them a final chance, and was put on hold by their customer service representative, who said he had to speak with a manager. After a minute he came back on the phone and told me I was only going to get a partial refund and not the entire $32.84. This is the worst customer service I have experienced on a pet supply website. HealthyPets.com gave me the run around for almost a month and I had to call them 4 times. I was promised a full refund and when I pressed for a refund, on the 4th call, they withdrew their previous promise, and went with a partial refund. The issue is this: I did not order something and change my mind. Their website froze on me and that was the reason for the duplicate order. I did not take possession of that duplicate order and they got their merchandise back. I have initiated a dispute with American Express and will never do business with HealthyPets.com again. Read more Less
I did this order from France. 2 years after my first order who was perfect. This time was far to be perfect!1. After payment Healthypets asked me the security number of my credit card. I don't know why, I told I can't give it and they didn't ask it a...nymore. Strange...2. The shipping fees spent from 21.99$ to 61.99$. Healthypets already took the money from by bank before to tell me the shipping fees are not those expected. They proposed I could delete some goods to reduce the shipping fees, I replied to try by deleting 3 goods but I never had reply from Healthypets.The next news I had from them was that the order has been shipped.I ordered some goods with 21.99$ for shipping. I finaly paid 61.99$ while I never told them ok, for the shipping more than expected...Even if the products are really great I think I will no order anymore. Once you have paid they can charge what they want and take the money from the bank without any agreement. Scary!! Read more Less
My miniature poodle loves these chews. I used to get him the medium from the vets office, and he would chew those big dog chews, but being that they are for medium size dogs there were thick ones in there, and only frustrated him( I'd give those to m...y groomewr who has big dogs), so I looked online and found Healthy Pets. I got him the Petite and he can chew all of them( and we don't have to give any away) Yayyyyy lol. I used to have to hold them for him , now he is able to chew them on his own. I have used Enzadent for at least 8 yrs before finding them here, so I am so happy!! He's almost 12 and his teeth are so white. Try them you won't regret it. Read more Less
I am sorry to tell you [your company], but your sleep cocoon felt nest for small parrots, conures etc. is a killer. Just because you finally put a warning in with the packaging ; that still won't stop the birds from hanging themselves. Do you expect ...bird owners to stand on guard. You need a different material. Read more Less
I have used the cat and dog shampoo! Its very good, I don't have to have several shampoos for my pets . I have a dog with allergies and two cats, the other dods and cats use regular shampoos BUT now I only buy one bottle for all! Thank You so much fo...r the great products. I've tried your other products also very good product. The reason I tried your products was that I use Paul Mitchel products for my hair. I tell everyone about your products. Thanks again! Read more Less
My beautiful Yorkie mix is 16 years old and is still very active. I attribute this to the fact that she has been using Joint Max on a daily basis, she loves the flavor- in fact she thinks of it as a treat. S.A.M.- Hayward
Do Not Order from them, they have the wrost customer service. I had to follow up for a return which was never processed. I would give them 0 stars.