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Used this printer for nearly 3 years
Pros: Great print quality, easy to change toner
Cons: Pricey replacement toner
Paid $499 for it 3 years ago... has been very reliable... no problems at all.
Uses 4 toner cartridges, so $85 each can get pricey... but they do last awhile.
Duplex printing works great. I've used this printer both networked and direct-connect with USB... no issues either way.
Can't comment or rate HP support, as I've had no need to contact them for any reason. ...