Reviews Written by Joel

Big Problems

Pros: none

Cons: terrible vibration

We bought a Duet Sport washer and dryer from Sears. We unpacked and set up our new pair according to the instructions. We leveled the machines perfectly on a solid tiled floor. The washer shakes very badly and makes a very loud whining noise. We called Sears and they sent out a repairman to investigate the problem. The repairman said all of these machines shake this badly and everyone complains about it. His report states that the washer works perfectly and if we want to return it we must pay a 15% restocking fee and deliver it ourselves to Sears or pay them $90 to pick it up. We are less than 2 miles away. We are very upset and can't understand why anyone would think these machines are ok. What we received is junk. Buyer beware. ...