Reviews Written by Stephanie

BIG MISTAKE UPGRADING TO NORTON 360 ALL IN ONE

Pros: NONE

Cons: Allowed virus to enter computer

I have used Norton for four years and had to upgrade to the new software, once I downloaded this software and the next day I got a virus on my computer. I had to pay 100.00 for them to remove it. Very bad customer service. They like to transfer calls from person to person and you have to repeat your problem over and over again. They promised two times to call me back in reference to the software and I never recieved one returned call. All customer service reps are outsourced to other countries, I wanted to speak to someone in the US and when they transfered me to the "US" call center it was actually a call center in India and the rep was using an "american" name. I wanted a refund for the product and it took four times of calling and I finally got a refund. They wouldn't give me the 100.00 back even though it was their fault I got the virus. ...