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The Vendor - Air and Water - is horrible!!
3 of 3 Yahoo! Users found this review helpfulPros: Nothing
Cons: Everything
DO NOT BUY FROM THIS STORE!!! I recently purchased a 12000 BTU portable A/C and actually had to call them to find out why my order was not delivered. They stated on-line that they shipped to Hawaii but after they billed me, they did the old BAIT and SWITCH and stated that it will now cost extra to have it sent to me. They also said they did not have it at their location and would have to give me an A/C / Heater instead. Nice...I live in a jungle and will NEVER need a heater. I tried to talk to a supervisor for over a week and the customer service people named FAITH and CASEY would not let me talk with their supervisor, MICHELLE. Why? I have no idea. I have still not talked to her after leaving several messages. The reps are also very inconsiderate and rude. When I finally did receive my product it was damaged and did not work. Customer service once again, did not really care. I cannot begin to tell you the crap that I have had to put up with concerning this company. Do yourself a huge favor and save a major headache/buttache and find another vendor to deal with. It is just not worth it since there are many others that have better or the same products!! ...