Reviews Written by DANIEL

Proplems with Technical Support

Pros: SD Memory Card compatible

Cons: doesn't work

My email to Magellan describing my experience with the eXplorist 600 and Technical Support:

I just received an Explorist 600 as a gift last week. I like it, but I've had many problems so far. At this time, it is useless.

1. I tried to save a region from Mapsend Topo 3D. It asked me for my eXplorist serial #, which is 13 digits. But it only allowed me to enter 11 digits. The file was stored to my hard drive. Magallen Conversion Manager didn't see it, but it was there. So I transferred it using Windows. Then I got a brief message on my eXplorist screen telling me I had an invalid file on it, with some kind of count down. I hit enter and the screen said "Checking Media". It stayed like that indefinetly. All buttons were non-functioning. I had to remove the battery to power it off. Whenever I turn it on, I get the same error and have to remove the battery.

2. I called your Technical support. All operators were busy. I hit "1" to hear the answers to frequently asked questions. The choices were: "How water proof is it", and "Why is the time off by an hour". Thats it. Two FAQs? I hit "2" to be called back and entered my phone number. About a minute later my phone rang and I answered before the 2nd ring. A familiar sounding recorded voice said, "It looks like no one's home. Hang up and call the next number in the que." But there was no one there, just me. Now when I call back, I get a sort of busy signal.

I got this thing to use on a trip to Utah. I leave tomarrow night. Is there any chance we can get this thing working before I go, or have we wasted $500?

Since calling back, leaving another message, and sending another email, #2 has repeated itself twice.

If you want to pay $350 for something that does nothing more than display "Checking Media", buy this, or better yet, buy mine. ...