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Tivo Customer Service is the WORST IN THE WORLD
4 of 4 Yahoo! Users found this review helpfulPros: NA
Cons: Terrible business strategy
I can not begin to tell you about the horrible experiences I have had with Tivo. What blows my mind the most is the customer service (or lack there of) offered by the company. BE WARNED, if you do not have a land line phone in your home, and try to hook up this device in a friend's house... MAKE SURE YOU HAVE BEEN HOOKED UP THE LINE LONG ENOUGH FOR THE RANDOM PINGING PROCESS TO UPDATE YOUR SOFTWARE, otherwise the 5.3 software WILL NOT WORK WITH A WIRED OR WIRLESS ADAPTER. The company offers NO GUARANTEE that your software that the Tivo you pick up off the shelf at the store today will have the latest software, and when you are hooked to the phone line, it is a random pinging process that can take up to 4 days for the Tivo to download the new software. Tivo offered me no help. I asked them to exchange the brand new unit I purchased a month ago for a new one with the new software and they refused. They offered me nothing. I used up all my favors and could not ask someone to use their phone line again for up to 4 days to get the proper software to make this thing work. On top of all that, I have been billed for Tivo service for the last 4 months with no refund!! Please do not buy this product until you have read everything and know what you are getting into. It's more trouble than its worth. Buy Comcast DVR and be done with it. ...