Toshiba 42DPC85 Television

Problems after 6 months

By Billy Bob  Aug 25, 2006 | 2 out of 2 found this Toshiba 42DPC85 review helpful

Pros: Inexpensive

Cons: Quality & Support

Bought this TV back in February '06 and was happy with the choice. You can certainly tell the difference between HD and ED if the TV's are sitting next to each other in the showroom, but when the EDTV is sitting by itself in your living room ...the picture looks great (especially with a true HD signal). Looks pretty good with just a regular cable signal as well. Plenty of connections and features for the price. Unfortunately after about 6 months I started to notice green dots in the dark areas of the picture. At first this would only occur when the TV was on for an hour or more. After a few weeks the problem got worse and started happening all the time. Called Toshiba and they put me in contact with a local service company which came and picked up the TV to repair under warranty. The service company said they had seen this problem before with Toshiba's and it would be easy to fix; "should take about a week". Well, its now been three weeks and I still don't have my TV. Turns out the service company can't fix it and has recommended to Toshiba that they replace my TV. They think it may be the plasma screen itself. Toshiba has not yet determined what they will do, but have informed me that even if they decide to replace it, it will be 7 to 14 more days before I would get a replacement. I hope this isn't a common problem with Toshiba's and am worried that even a new one will develop the same problem AFTER the warranty has expired. Toshiba support is hit or miss. I've talked to three or four differnt people over the past week. Some have been extremely helpful, and some have been downright rude. Don't think I will ever purchase a Toshiba product again after this experience. Read more Less