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| Contribution by: | Dale M. Lewison |
| Format: | Hardcover |
| Publisher: | (12/01/1996) |
| ISBN: | 0134614275 |
| ISBN13: | 9780134614274 |
| Reading Level: |
| 1 | The Complex Nature of the Retail Industry | 2 |
| 2 | The Competitive Behavior of Retail Institutions | 38 |
| 3 | The Dynamic Character of Retail Environments | 92 |
| 4 | The Buying Behavior of Consumers | 136 |
| 5 | The Legal and Ethical Aspects of Retail Decisions | 172 |
| 6 | Retail Organizations and Human Resource Management | 208 |
| 7 | Store Facilities Management | 254 |
| 8 | Retail Location Management | 304 |
| 9 | Merchandise Management | 360 |
| 10 | Merchandise Logistics System | 414 |
| 11 | Setting and Adjusting the Retail Price | 452 |
| 12 | Customer Assistance | 488 |
| 13 | Customer Communications | 526 |
| 14 | Retail Information and Control Systems | 562 |
| 15 | Strategic Retail Management | 606 |
| 16 | Adaptive Retailing Strategies | 636 |
| 17 | Service Retailing | 666 |
| 18 | International Retailing | 690 |
| App. A | Retailing Careers | 729 |
| App. B | Strategic and Tactical Cases | 749 |
| App. C. Glossary | 833 |
| Name Index | 856 |
| Subject Index | 863 |
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