Precor EFX 5.31 Elliptical exerciser Exercise Bike

WARNING - STAY AWAY FROM KEYS FITNESS

By Stephen  Dec 3, 2008

Pros: Cons outweight the Pros

Cons: Warranty Coverage, Customer Service, Reliability

WARNING - Stay away from any Keys Fitness product or you might be left holding the bag. I purchased this CG2 Elliptical from them in April of 2008 for $1800. Last week the machine began making a loud knocking sound and I looked and a broken bolt was laying on the floor next to the machine. I have tried, unsuccesfully, to contact Keys Fitness now for over a week. They have a message on their machine saying they are "moving offices" and won't be taking calls until after 11/24/08. It's now 12/3/2008 and they have the same message on their machine.
They have not responded to emails sent to their service email address and to messages sent via their website. There are no local service companies that will perform warranty work on these machines, believe me, I've tried. So, I had to pay a company out of my own pocket to come out today. The bolts need to be replaced and the entire mechanism that moves the pedals as well. The parts department is not taking phone calls either. So, I'm left holding the bag on an $1800 elliptical. Any repairs that will be made I will have to pay out of my own pocket, that is if the service company can even get the parts. Please go to another brand and don't let yourself wind up in this predicament.