Pinnacle Systems Dazzle Video Creator Platinum Input Adapter

Product Details: Pinnacle Systems Dazzle Video Creator Platinum

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Product Description: Pinnacle Systems Dazzle Video Creator Platinum

User Reviews: Pinnacle Systems Dazzle Video Creator Platinum

1. buyer be aware very aware

   , March 9, 2007
   Reviewer: Studio E - See all Studio E's reviews

   Overall:
   Compatibility:
   Durability:
   Ease of Use:
   Features:
   Quality:
   Support:
   Value:

   5 of 5 Yahoo! Users found this Pinnacle Systems Dazzle Video Creator Platinum review helpful

   Pros: packaging is jazzy

   Cons: this company and this application have some serious problems

   Straight from the box, the installation CD (Instant DVD Recorder) locks up upon install ... although the cd indicates version 1.7, the setup exe is only v1.6.46.
   
   Online Support function was useless -- the tech didn't respond (15min)
   Phone Support function was an amusing joke (apologies to the struggling techs trying to help with lousing software and management).
   
   first, they had me copy the first installation cd to the hard drive (Instant DVD Recorder) and install from there. you have to successfully install this app in order to register online and thus get the patches.
   
   next, they asked i download patch versions 1.6.1, 1.6.2 & 1.8b. either the 1.6.1 link is wrong, or their software management is as bad as their online support because the link downloads a VERY old version that is older than the initial CD...you could hear them discussing this in the background ... "da, opps"
   
   next, they changed strategies -- just run the 1.8b patch after the initial install.
   
   and finally, after telling me to call back because they had more calls waiting (how's this for support ???), i finally got them to admit that the other 2 cds in the installation package will have the same problems as the first one. they also instructed that i needed to download the FULL patch for Studio 10 10.7 (93m) AND the FULL patch for Studio 10 Plus (90m) CAUTION: THESE TWO FILES HAVE THE EXACT FILENAME!!!!!! how's that for software management...
   
   and finally, let's discuss their support -- there's little good that can be said. the first call i was hung-up on. and although i have a trouble ticket number, the next operator said she was unable to re-connect me with the original tech because "HE'S ON ANOTHER CALL"... i got hung-up on because another call came in, according to her. when i asked to speak with a supervisor, after about 7 minutes of waiting, the tech returned saying "NO SUPERVISORS WERE AVAILABLE" ... and i wasn't surprised.... BUT GUESS WHAT, she continued...the original tech was now miraculously available!!! WE BEEN SAVED--GOD SAVE THE QUEEN! unfortunately, the original tech failed to meet even the lowest of standards for acceptable support.
   
   So ... a bit of a warning before purchasing this product, and this coming from an application engineer in a former life -- THIS COMPANY AND PRODUCT HAS SOME VERY SERIOUS PROBLEMS ... this product is unacceptable. ...

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2. Vista users beware

   , May 19, 2007
   Reviewer: e46035 - See all e46035's reviews

   Overall:
   Compatibility:
   Durability:
   Ease of Use:
   Features:
   Quality:
   Support:
   Value:

   2 of 2 Yahoo! Users found this Pinnacle Systems Dazzle Video Creator Platinum review helpful

   Pros: none

   Cons: Won't run under Vista

   I recently purchased this as the feature list and abilities seem pretty robust for the price. After trying to load the software package I discovered that the device is not ready for Vista out of the box. A quick visit to the company website and it was obvious pretty quickly that this was not a video capture solution for Vista users and it doesn't appear that it will be for the time being. Ive tried all of the patches, various program settings running it in XP mode and so forth, and still haven't come up with a configuration that functions. As soon as I find the receipt I will be returning this to PCWorld, and going without until they can fix the software. ...

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