Panasonic SCPT950 Home Theater System

F-61 error code

By Ray  Apr 19, 2008 | 3 out of 3 found this Panasonic SCPT950 review helpful

Pros: NONE

Cons: PIECE OFJUNK

BUYER BEWARE!!!
I purchased this system a little over a year ago. 2 days after the one yr warranty expired I started o get error code 61 and the unit would shut down. I called Panasonic for technical assistance but apparently Panasonic out-sources their techinical support. The women I spoke with could hardly speak English and her technical expertise consisted of telling me to unplug the unit and plug it back in. I called Panasonic and was told that I was out of luck warranty wise since my year was up. I took it to a repair shop and it set there for 2 months trying to get Panasonic to return the repair guys phone calls. I picked it up today and took it to two other places and they refused to work on it, They both indicated that this is a recurring problem and that Panasonic should issue a recall but only ignores customer complaints. They indicated that it cost more to run diagnostic and get parts than it is worth so they have quit working on them. I HAVE SINCE WENT ON-LINE TO CHAT ROOMS FOR TECHNICAL SUPPORT AND THERE ARE DOZENS OF CASES JUST LIKE MINE WITH ERROR CODE 61!