NETGEAR RP614 Web Safe Router

Netgear does not stand behid thier warranty.

By Joe  May 21, 2004

Pros: Easy to use

Cons: Bad quality

I bought this router in Oct. 2003,I've had it for 7 months and was very happy with the performance, the durability is another thing altogether. I tried to unplug the router to reset it and the adapter was literally stuck in the female socket so I... pulled on it rather hard to get it out and it finally let loose. When I plugged it back in I had no power until I pushed the plug very hard back into the female socket and then if I bumped it I had no power again. Obviously a faulty part but when I called support I was informed that it was my fault that it was not working correctly, I should have taken it back to my hardware vendor and had them pull the plug out so therefore I cannot return it as faulty. I told the woman that I was very dissapointed and would never buy another Netgear product again and she told me that "That is your choice sir, have a good day." I have never been treated like this by a reputable company before in my life. Be very careful when buying this or any other Netgear product. TERRIBLE SUPPORT AND CUSTOMER RELATIONS! Read more Less