My Furreal Friends Butterscotch Pony

Hasbro, the Scrooge of Christmas

By Yahoo! Shopping User  Dec 3, 2007 | 2 out of 2 found this My Furreal Friends Butterscotch Pony review helpful

Pros: kids loved it when it worked

Cons: broke the first month/terrible customer service

Santa brought Butterscotch in 2006. A month later, it started to make grinding noises without moving even with new batteries. Consumer help line told us to send the head back and they would send a new pony, but at the time they didn't have any in... stock. We waited until the summer, confirmed they were in stock and mailed the head. They paid postage and we paid insurance. At the time, they had the Easy Bake recall and so they didn't get to our return until October of 2007. Then we were told they were out of stock again. It is now December and now we are told that if they don't get more in January, which is doubtful, they will return my money. I told them that they should have put a loyal customer like myself before the profit of sending their limited inventory to the Targets and Wal-marts of the world. Every store had two or more in our area, but they can't seem to find me a replacement. Hasbro sent two 10 dollar coupons, but that doesn't even cover my tax or the insurance on the shipping, neither of which they will refund. So now I have two choices. I can tell my children that the borken toy Santa brought last year will not be replaced or I can go out, spend more moeny on another pony that will probably break just as fast and then start the entire process all over. Thanks Hasbro for ruining Christmas in 2006 and 2007. Read more Less