Motorola S9-HD Headset

Piece of junk - poor quality and poor customer support

By UK  Jul 28, 2009 | 1 out of 1 found this Motorola S9-HD review helpful

Pros: Sounds is great IF they work

Cons: You can't sweat when you use them, customer support is terrible

When they created the S9 they had a problem with product failure due to sweating. Too bad this problem was for the S9 but it is still so prevalent with the S9-HD!! I bought my headset just a few weeks ago. After the first use my headset went bad - so...und/button problem because I used them while sweating. I used them when working out and like so many complaints I found after doing a google search, only the volume down button worked. Plus, my charge was only lasting 1 hour. I tried using the headphones a few more times but it is pretty pointless to use them when the sounds is so low that you need complete silence all around you to hear anything. I tried using mine in the gym and when bicycling. Evidently, you can't let any sweat get on the headphones, or the buttons go bad. Even though the box says these are sweat-resistant and they have a David Beckham limited edition, which is targeted at sports-minded people, these things don't stand up to even mild sweat!! Do a google search to see how many complaints there are about these headphones. This sweat problem has been around since the S9 and the problem is still not fixed in the S9-HD version! Don't they field-test these things or don't they care about quality control at the factory in China where these are produced??? Plus, see the YouTube video which shows one recommended work-around by spraying the headphones with hairspray before using, in order to creat a type of protective sealant against any form of perspiration. Additionally, Motorola support is pretty useless. After making it through the voice-activated call-screening system I received "help" from a tech who really didn't seem very keen in helping me. My problem is that I bought my headsets when back home in the US, but I live and work overseas. Motorola, for being an international company, does not provide INTERNATIONAL support!!!! (also, try calling Russia support - if the product was purchased in the US you will need to get it serviced int he US! Great run-around!!) When I repeatedly asked to speak with his supervisor, The phone support person refused and said they have no supervisors available. After the 5th request to speak with a supervisor I gave up on that idea. He finally relented from my insistence and told me that they will ship me a replacement product to a relative's address in the US (great... now I have to wait until December to have my second pair break within a few days!!). I will repeat the refrain of so many others. DON'T BUY THIS PRODUCT and avoid the hassles of dealing with poor product quality and poor support. By the way, in my google search I came across so many complaints of people replacing these headphones between 3 and 13(!!!!) times!!!! Read more Less