| Author: | Kathy Ivens |
| Format: | Paperback: 250 pages. |
| Publisher: | Microsoft Pr (05/01/1999) |
| ISBN: | 0735606234 |
| ISBN13: | 9780735606234 |
| Reading Level: |
| Dedication | iii |
| Preface | xix |
| Acknowledgments | xxi |
| Introduction | xxiii |
| Part I | Private Information Store and Mailboxes |
| 1 | Managing Mailboxes | 3 |
| Maintaining Mailbox Permissions | 3 |
| Displaying Permissions | 3 |
| Giving Mailbox Permissions to Additional Accounts | 4 |
| Understanding Roles and Rights | 6 |
| Setting User Permissions in the Client Software | 7 |
| Opening Another User's Mailbox | 9 |
| Controlling the Size of Mailboxes and Messages | 10 |
| Setting Default Mailbox Size Limits | 10 |
| Setting Individual Mailbox Limits | 11 |
| Retaining Deleted Items | 12 |
| Cleaning Mailboxes | 13 |
| Choosing the Cleanup Options | 13 |
| Service Pack Changes on the Clean Mailbox Tool | 14 |
| Managing Spamming | 15 |
| Using Message Filtering Against Spamming | 15 |
| Refusing Connections to Avoid Spamming | 19 |
| Tracking Messages | 20 |
| Turning On Message Tracking | 20 |
| Configuring the Tracking Log Files | 21 |
| Moving the Tracking Log Files | 22 |
| Using the Tracking Tool | 23 |
| The Message Tracking Center | 26 |
| Tracking with the Advanced Search Feature | 26 |
| 2 | Managing the Private Information Store | 31 |
| Information Store Maintenance | 31 |
| Automatic IS Maintenance | 31 |
| Offline IS Maintenance | 32 |
| Moving Mailboxes | 33 |
| Moving Mailboxes to Another Server | 34 |
| Moving Mailboxes to Another Site | 34 |
| Managing Address Books | 37 |
| Maintaining the GAL | 37 |
| Adding and Removing Items from the GAL | 37 |
| Hiding GAL Recipients | 38 |
| Maintaining Address Book Views | 38 |
| Maintaining Offline Address Books | 39 |
| General Maintenance Tricks | 39 |
| Creating Organization-Wide OABs | 41 |
| 3 | Troubleshooting Mailboxes | 43 |
| Private Information Store Seems Too Large | 43 |
| Viewing Deleted Item Storage Size | 43 |
| Mailbox Missing in Server Mailbox Resources List | 45 |
| Building Reports for Deleted Item Storage Size | 45 |
| Diagnostics Logging | 47 |
| Maintaining the Event Log | 48 |
| Diagnostics Logging for the IMS | 49 |
| SMTP Protocol Log | 50 |
| Message Archival Log | 50 |
| Using Performance Monitor | 51 |
| Health Monitor | 51 |
| History Monitor | 52 |
| IMC Monitors | 52 |
| Load Monitor | 52 |
| Queues Monitor | 52 |
| Users Monitor | 53 |
| Using Event Viewer | 53 |
| Using the Performance Optimizer | 53 |
| Part II | Client Software |
| 4 | Maintaining Client Software | 57 |
| E-Mail Delivery | 57 |
| Delivering Mail to the Server | 57 |
| Sending Mail Through the Server | 58 |
| Receiving Mail in a Personal Folder | 58 |
| Using an Offline Folder | 60 |
| Working with Public Folders | 61 |
| Configuring Public Folder Permissions | 61 |
| Changing Public Folder Views | 62 |
| Creating Rules for Public Folders | 64 |
| Using Moderated Folders | 66 |
| Owner-Only Public Folders | 67 |
| Adding Public Folders to Your PAB | 67 |
| Working with Public Folders Offline | 67 |
| Delegate Access | 69 |
| Setting Up Delegate Access | 69 |
| Naming and Configuring a Delegate | 70 |
| Configuring Delegates for Resources | 71 |
| Acting as a Delegate | 73 |
| Implementing Delegate Access for Another User | 73 |
| Implementing Delegate Access for a Resource | 74 |
| Automatic Resource Scheduling with Scripts | 74 |
| Using Mailbox Rules | 78 |
| Using the Out Of Office Assistant | 78 |
| Using Out Of Office Assistant for Internet Mail | 80 |
| Out Of Office Assistant Tricks and Tips | 81 |
| Using the Rules Wizard | 85 |
| Using the Inbox Assistant | 87 |
| Macintosh Client Issues | 88 |
| Macintish Outlook User Interface | 88 |
| Macintosh Outlook E-Mail Functions | 88 |
| Macintosh Outlook Calendar Functions | 89 |
| Macintosh Outlook Forms Support | 89 |
| Outlook Web Access Clients | 89 |
| Client-Side Functions | 89 |
| Server-Side Functions | 90 |
| OWA Limitations | 90 |
| Controlling the Use of OWA | 91 |
| OWA and Public Folders | 91 |
| Managing Outlook Express Clients | 92 |
| Connecting Outlook Express |
| Directly to Exchange Server | 93 |
| Testing the Outlook Express Connection | 96 |
| Managing Multiple Users and Profiles | 96 |
| Multiple Mail Profiles | 96 |
| Multiple Internet E-Mail Addresses | 99 |
| Multiple Mailboxes on the Exchange Server | 100 |
| 5 | Troubleshooting Client Software | 107 |
| Missing Components in Outlook | 107 |
| Understanding the Differences |
| Between Outlook Programs | 107 |
| Adding Outlook Components | 108 |
| Troubleshooting NDR Messages | 111 |
| Internet Gateway Failures | 111 |
| Secondary Connector Errors | 112 |
| NDR During Outbox Replication | 112 |
| NDR During Synchronization | 112 |
| Recipient Not in Address Book | 112 |
| Messages Sent by Rules | 113 |
| Mail Stuck in the Outbox | 114 |
| Opening a Message Keeps It in the Outbox | 114 |
| Stuck Message Caused by Corrupt .pst File | 115 |
| Multiple User Files Can Confuse the Software | 115 |
| Check the Outbox with Another Client | 115 |
| Using the Inbox Repair Tool | 115 |
| Troubleshooting Replies and Forwards | 117 |
| Original Message Isn't Indented | 117 |
| Prefix Characters Don't Appear for Original Message | 117 |
| Mark My Comments Doesn't Work | 118 |
| Problems with Signatures in Replies | 120 |
| Meeting Requests Disappear After Replying | 121 |
| Troubleshooting Attachments | 121 |
| Problems with Extensions of Attached Files | 121 |
| Attachment Not Received by Internet Recipient | 123 |
| Can't Rename an Attachment in a Message | 123 |
| Out of Memory Error When Attaching a File | 123 |
| Troubleshooting Connectivity Problems | 123 |
| Understanding RPC Connections | 124 |
| Understanding Communication Protocols | 124 |
| Tweaking the Binding Order | 124 |
| Other Options for Slow LAN Connections | 126 |
| Troubleshooting POP3 Connections | 127 |
| Check POP3 Connectivity | 127 |
| Check Message Conversion Options | 128 |
| Check Character Set Options | 129 |
| Set Connection Limits | 130 |
| Log POP3 Activity | 130 |
| Troubleshooting IMAP4 | 131 |
| Check the IMAP4 Connection | 131 |
| Log IMAP4 Activity | 132 |
| Troubleshooting LDAP | 133 |
| Check the Connection | 133 |
| Check User Authentication | 133 |
| Troubleshooting Client Machine Recovery | 134 |
| Part III | Site Components |
| 6 | Maintaining Servers and Sites | 137 |
| Maintaining Servers | 137 |
| Using Server Monitors | 138 |
| Creating a Server Monitor | 138 |
| Running a Server Monitor | 143 |
| Using the Server Monitor Window | 144 |
| Notifying the Monitor About Server Maintenance | 145 |
| Maintaining the Information Stores | 146 |
| Maintaining the Message Transfer Agent | 148 |
| Preventive Maintenance for Servers | 150 |
| Maintaining Sites | 150 |
| Using Link Monitors | 150 |
| Managing X.400 Connectors | 152 |
| Site Connectors | 154
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