Microsoft Customer Care Framework Software

Competition in the telecommunications services sector has never been more intense, and customer service satisfaction has become the single most influential factor affecting the acquisition and retention of customers. And because telephone communication is still the most prevalent mode of interaction between customers and service providers, Contact Centers bear significant responsibility for facilitating customer satisfaction, and consequently, the financial well being of the company.

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call. In a Contact Center it's all about Time!

CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives through the use of XML Web Services. In contrast to alternative approaches, CCF delivers the fastest time to solution with the best user experience providing mission critical web Services in half the time.

MICROSOFT OPEN LICENSE BUSINESS

Microsoft Open License is a software volume licensing program designed for corporate, government, charity, and academic customers who order as few as five licenses. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their Open License authorization number.

Open License Business offers savings on estimated retail prices by placing an initial order for five or more licenses or one server processor license. With Open License Business, customers can combine any set of Microsoft products to qualify for the five-license minimum.

SOFTWARE ASSURANCE

Microsoft's Software Assurance gives you automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use software efficiently.

With Software Assurance, you receive access to new versions of licensed software released during the term of your agreement to deploy at your own pace. New Version Rights simplifies the procurement process and shortens the business process cycle, allowing you to reduce the costs associated with acquiring new version releases and immediately take advantage of the latest technology.