Microsoft Business Solutions CRM Sales Module for Windows Small Business Server 2003 Premium Edition Software

Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.

The Sales Module supports your sales team at every stage of the sales cycle, from leads and opportunities management to fulfillment and invoicing. View and manage account activity, customer history, calendar, and communications including phone, fax, and e-mail. Access full sales functionality either online and offline from Outlook. Use or customize a wide range of reports to forecast sales, measure business activity, and identify trends Qualify leads and track opportunities separately from customers through the sales cycle. Use or customize automated business processes for leads routing, opportunity tracking, and pipeline management. Centralized data storage and integration capabilities make it easy to access, update, and share consistent, current information across teams and departments. Automatically update orders with product catalogs, quotes, and invoices. Measure sales against individual employee goals. Customize templates and use Mail Merge from Microsoft Word to send e-mail to targeted groups. Create and maintain a searchable library of sales and marketing literature.