LG DLE5977W Dryer

They don't make them like they used to.

By Lindsay  Dec 21, 2008 | 1 out of 1 found this LG DLE5977W review helpful

Pros: Looks good

Cons: Not worth $50 if it doesn't dry clothes

I Purchased the washer/dryer set at Home Depot and heard from the sales person how LG made top of the line appliances. Factory warranty was 6 months. The GE washer/dryer that they replaced in my home was 25 years old and still worked like new so I di...dn't purchase the extended warranty. I thought to myself "what kind of appliances would they be if they didn't last for years if the $200 washer/dryer my grandmother bought lasted for so long. Well exactly 9 months after buying the dryer it stopped drying my clothes. It takes three times to get any clothes dry. The filter, which used to fill up completely only gets a little lint on one corner now. I called home Depot up to see if I could get someone to look at it. They said that since it was out of its factory warranty I would have to pay to get a technician to come out and repair it. When I voiced my disapproval of that lack of customer service the employee made the statement "Well they don't make them like they used to." I didn't believe what I heard so I asked him to repeat what he said. He said it again. So I asked to speak to his manager. Instead of apologizing and trying to help me his manager agreed with him and said the same thing. "They just don't make them like they used to anymore." So, I asked to speak with HIS manager. I was sure I would get somewhere with that person because he/she should at least understand customer service and be able to help me. I told him what the other two people said and expected some level of customer service....what did he do? He agreed with the other two and provided me with a number to call to get service. He was helpful and told me that LG spent most of their money manufacturing the washing machine and the dryer was just an afterthought. It was made poorly and the service agreement that they offered to extend the warranty was the only lifeline available to the customer.. Since I paid over $600 for the dryer alone I was livid. I still am. I called the “customer service” number he gave me and of course the person who answered was in another country and could barely speak English. He had no avenues at all to help resolve any negative situation. He read from a script the whole time. I got shut down hard. No customer service, no apology, no call back, no help. As far as I'm concerned LG and Home Depot are in the same sinking boat. If they're not they should be. Management did not care at all about their jobs and the customer. They didn’t even apologize for the fact that they didn’t care. Do not buy this machine or anything LG sells. If you do, spend more money to buy the service agreement because the products they sell are not made to last even one single year!!!!! Read more Less