Kodak EASYSHARE Z1085 IS Digital Camera

Terrible Customer Service

By Len  Mar 20, 2009 | 1 out of 1 found this Kodak EASYSHARE Z1085 IS review helpful

Pros: Good pictures.

Cons: Terrible customer service.

I've owned this camera since Christmas 2008 and I would agree with the other reviewers. It takes great pictures but that's where it stops. Once I tried videos I realized that there was a lot of audio noise on the recording. It sounds like yo...u are standing next to a busy highway even when there is no noise around. So I jumped through all of Kodak's hoops...updated the firmware adjusted the auto focus etc., and nothing worked. They asked me to send it into their repair center which is Precision Camera. The turnaround time from when I sent it in for repair and when I got it back was almost one month. And, to add insult to injury it came back with exactly the same problem it left with. I called Kodak telling them I had already been without the camera for a month and that I thought the "right thing" to do would be for them to replace it. I spend an hour on the phone with them again and even sent them a short video in which you can hear the problem. They don't care. Their standard answer is we won't replace the camera and you have to send it in again. At least this time they sent me a prepaid label. By the way, Precision Camera (Kodak's choice as a repair center) doesn't care much about customer service either. Yes, they have a method to check the status on line but once it's in repair for 3 weeks you want to talk directly with some one. Just try this!!!! You will be on the phone for another hour just trying to get to the right person who will only tell you, “we're running a little behind”!!! Now the repair center has it again and I expect I will be without the camera for another month. I guess Kodak recently or is still in the process of firing all their experienced customer service people and this spells disaster for Kodak customers. Due to this experience with Kodak I will never purchase another product from them..but they don't seem to care. Do some research and you will find better manufacturers who truly care about customer service and repeat business. Read more Less