Kenmore Progressive 36932 Upright Vacuum

Disappointment

By Yahoo! Shopping User  Dec 5, 2006 | 8 out of 9 found this Kenmore Progressive 36932 review helpful

Pros: powerful

Cons: tiny suction tube that clogs

From the beginning, my machine clogged on carpets -- with roller off and height set properly. For months I fiddled with adjustments, thinking I was doing something wrong. I then looked at the spot where the dirt moves from the roller into the hose. T...here is a tiny tube -- smaller than a piece of popcorn and much narrower than the diameter of the external hose -- through which the dirt passess. That's where the clogs were. I think it's a design flaw. It rendered my vacuum useless. Because I waited more than 3 months to return it, Sears personnel refused to take it back or repair it free of charge. They were legally right to do so, but it left me with little confidence in the way Sears backs up its products. Read more Less