Epic 300 U Upright Exercise Bike

Consider a different manufacturer than this one

By Yahoo! Shopping User  Jan 3, 2008

Pros: Awesome display, very comfortable

Cons: no reliability, poor customer support

I loved this bike the first time I rode it, but shortly thereafter the problems started. I had trouble with the pedals engaging about 3 weeks after owning it, I contacted the company and they bragged about there warranty to me and said they would sen...d the part and contact someone to install it at no charge. The next day they called back and said there was a 45.00 trip charge for the person to install it. I decided to install it myself being I am pretty handy. So the part came and I installed it, went to use the bike and a similar problem occured. I diagnosed the problem in the new part they had sent but in a different area. So I made one good part from my old one and the new, malfunctioning, part they sent me. The bike then worked fine for about two weeks when the same problem occured again. Now I have a $380.00 bike that is under a 90 day, self proclaimed best, warranty, that doesn't work. I loved almost all of the features on this bike and have rode it faithfully while it worked, but am severely dissappointed in the reliability of this bike as well as the support that comes with it. My recommendation would be to consider a different manufacturer when purchasing a execise bicycle. Read more Less