Product Details: Building the Customer-Centric Enterprise
| Author: | Claudia Imhoff, Jonathan G. Geiger, Ryan Sousa, Lisa Loftis, Dr Claudia Imhoff |
| Format: | Paperback: 512 pages. |
| Publisher: | John Wiley & Sons (02/01/2001) |
| ISBN: | 0471319813 |
| ISBN13: | 9780471319818 |
| Reading Level: |
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