Sears - Ratings and Info

Sears


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Shop Sears.com for Great Prices on Brand Name Appliances, Electronics & Computers, Craftsman Tools, Kenmore Appliances, Sears Parts, Home Fashions and Much More. Visit Today

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Excellent

, October 17, 2009

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0 out of 1 people found this review helpful Everything was real smooth... After I placed the order on Sears.com I was surprised to get a call from their Customer Service an hour later to confirm that I was the one who placed the order and not someone who might have stolen my card. I was very satisfied with the whole process......

Poor

, September 25, 2009

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1 out of 10 people found this review helpful last week me & my husband went shopping,when we came out,we had a flat tire,we walked back in to purchase some thing to fix our flat,we went in through the tool area we were there for about 15 to 20 min.waiting for someone to aknowledge us,their was a gentleman standing their by the register,he looked at us & continued with his conversation,i walked up to him & said excuse me can you please tell me where automotive is,his answer was we dont have any,so we turned away,as we were walking out,a ...

Poor

, September 3, 2009

Reviewer: Yahoo! Shopping User

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1 out of 4 people found this review helpful Purchased one of these procelain knobs from Sears in Mid July It is now the beginning of Sept. Still waiting for delivery. Sears customer service has been no help whatsoever. Have called 6 times. They have promissed to contact me; they have promissed delivery. Nothing happens.

Poor

, August 26, 2009

Reviewer: Yahoo! Shopping User

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2 out of 3 people found this review helpful Do not shop at Sears. I could fill this entire website with all of the problems I have had with them regarding my brand new GE fridge, but I\'ll give the short version. I received a brand new top-of-the-line GE fridge from them at the end of March. It was received broken (a small plastic part that made the french door easier to close). My contractor received it and didn\'t notice right away so signed off on delivery. Fast forward 5 months and after several repair people and incorrect shipped ...

Poor

, August 22, 2009

Reviewer: Yahoo! Shopping User

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3 out of 5 people found this review helpful Ridiculous outfit, not the Sears of my childhood! Poor Customer service (putting it mildly!)! I ordered a dishwasher and, 3 weeks later, when it was supposed to be installed, no one at the store seemed to know where it was. To add insult to injury, they then tried to blame it on the plumber who was installing it! Turned out that Sears didn\'t even HAVE the model they sold me. And THEN I had to wait 7 days for my refund (though they deducted the funds from my account immediately when I ...

Poor

, August 16, 2009

Reviewer: Yahoo! Shopping User

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1 out of 3 people found this review helpful Sears has the worst customer service around. They really don\'t care about there customers, all they want to do is sell there product to you and then be done with you. I bought a samsung 52 inch lcd tv and after 3 months of having the tv it went out and service came out and try to repair it 3 different times and the tech told me that tech support kept sending the wrong parts so the tv never got fix and now the tv is almost 5 months old and still doesn\'t work. told me to wait 30 days before I ...

Poor

, June 15, 2009

Reviewer: Yahoo! Shopping User

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7 out of 11 people found this review helpful We recently purchased a new townhouse that came with appliances from Sears. The dishwasher never worked at all(defective timer) and the refrigerator barely kept the food above room temperature when set on the highest level. The 1-yr warranty had run out on both because the house had been on the market for nearly 2 years. When a tech finally arrived at the house (after 7 phone calls made to Customer Service, a tech sent to the wrong location and DAILY useless messages from Sears home repair on both my home and my cell phone) he could not help and advised us that both appliances were really bad. Following some of his recommendations we decided despite many other expenses to buy new ones at a Sears mall location north of Boston. The tech had given us several excellent coupons of which after much negotiations and hassles we were able to use only the least valuable one even though the only reason we had to waste our time and money in the first place was the fact that their products in our new home were of inferior quality. We were charged for pick-up of both appliances, but were able to give the fridge to a friend prior to delivery. When I tried to get a credit back for the unused pick-up charge I was strangely unable to get a hold of anyone. While the daily (including Sunday) sales calls for extended warranties, additional purchases, repair contracts and such continued to the point of telephone terror and e-mails kept flooding our mailboxes, nobody was available to issue a simple credit. Several voicemails left at the store were never answered and a call to the Sears card service center was \"dropped\" instead of connected after a long explanation and 15 minutes on hold. We ended up having to drive back to the store where a sales lady eager to sell pounced on us immediately. When she heard that we were looking for only a credit she literally turned away with a sneer and told us she was in the middle of something else right now. When I commented \"Well of course, that\'s because you can\'t sell us anything\", she became snippy and said she could help me but since I had said I wanted a manager she must have misunderstood. I had never mentioned the word manager. After having to follow her to two different cash registers and having to wait for somebody to give her an authorization we finally got the credit and some sarcastic remarks from her about us even looking for a credit. Bottom line: Sears is sales hungry to the point of harassment, but once you bought something you\'re not worth the paper your receipt is printed on as a customer. ...

Excellent

, June 7, 2009

Reviewer: Yahoo! Shopping User

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1 out of 10 people found this review helpful This thing is great. I took it to San Fancisco and was able to get all around Northern Cali with ease. The unit shows traffic flow and local businesses with real life icons. This feature is a big plus when you are traveling. The unit is small and can double as a picture viewer if you have a Sony camera (Memory stick only). The only down fall is not supporting SD card, now I need a new camera. Maybe that is why this unit was so inexpensive.

Poor

, February 9, 2009

Reviewer: Yahoo! Shopping User

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8 out of 15 people found this review helpful This was the worst experience of my life. I went to order a kenmore washer and dryer. The sales person seemed knowledgeable but it took a very long time to place the order and there were a lot of hidden costs (lines that had to be replaced, extra because it was gas, etc). I asked when it would be delivered and she said it would be in two weeks on a Monday. I told her that I work and needed to have a late delivery time. She said that would not be a problem and added that note to the sales ...

Poor

, February 2, 2009

Reviewer: Yahoo! Shopping User

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5 out of 10 people found this review helpful Customer Service it pitiful. I needed a receipt re-printed (okay - I lost it - my fault) because the product I bought blew up (power paint roller from Black and Decker). Wrote an e-mail to headquarters - told to call the store. Call the store - they have no clue - they keep asking me for my phone number - which I never gave them when I bought the thing - to look it up. Write back to headquarters I need some help - I get the same stock - cut and paste e-mail back to call the store. Either ...

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