Office Depot - Ratings and Info

Office Depot


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Shop Office Depot online for office supplies, equipment, furniture, school supplies, and more.

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Poor

, November 6, 2009

Reviewer: Yahoo! Shopping User

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Listen to the bad reviews on here: the customer service at both the stores and online is VERY poor. Online ordering is especially shady and stupid. I tried to order for same-day delivery, and not only can you not do it online, but when I called to do it, they told me it was only available in California. NOWHERE on the site does it say that. If they want people to continue shopping there, they should make their policies clearer. What a waste of time.

Poor

, April 10, 2009

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1 out of 2 people found this review helpful What a JOKE!!!! Whatever happend to customer service??? This company has none. I went in to Office Depot to have some copies made and stood for 15 minutes (with no customers at the counter) waiting for the saleslady(?) to assist me in putting paper in the copier. Finally walked out in disgust. AGAIN, whatever happened to customer service????

Poor

, May 20, 2008

Reviewer: Yahoo! Shopping User

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My wife and I ordered a filing cabinet at Office Depot Online. It was scheduled to be delivered on a Friday (it wasn't delivered as scheduled). As we were going out of town the next Monday - Wednesday, we would not be available for delivery on these days. We called Office Depot on Thursday when we returned and were told the filing cabinet probably was sent back to thier warehouse and we should simply reorder another one. This would incur the cost of 2 filing cabinets. We were told if the first ...

Excellent

, March 3, 2008

Reviewer: Yahoo! Shopping User

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1 out of 1 people found this review helpful Excellent buying experience. Ordered product on Thursday and it was delivered on Friday and the shipping was free. I have already ordered two more times with the same excellent service. Thanks.

Poor

, January 10, 2008

Reviewer: Yahoo! Shopping User

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Never buy things from Office Depot online. I ordered an item that was indicated as "in stock". However, after I placed the order, it indicated a "3-day delivery pending". So that is actually a fraudulence. If they do not indicate the status as "in stock", I would have ordered and received it from some other on-line shop. Nine days after the order, the delivery was still pending as indicated in the order history. I called them several times. One time, the person talked with me in a rather rude ...

Poor

, January 2, 2008

Reviewer: Yahoo! Shopping User

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2 out of 2 people found this review helpful I purchased a Toshiba Satellite� A215-S4767 15.4" Widescreen Notebook Computer With AMD Turion? 64 X2 Dual-Core Mobile Technology Gold Edition TL-64 online... ...or so I thought. It was supposed to be delivered on 12/28. It was not, and nobody contacted me to tell me it had been delayed. I called customer service. I was told it would be delivered on 1/2. I complained to the rep, who told me a supervisor would call me within 4 hours. No supervisor called. I checked my order status ...

Fair

, December 27, 2007

Reviewer: Yahoo! Shopping User

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I bought the Toshiba Satelitte Notebook L45-S7409 on 11/30/07. There was a $150.00 rebate and the price on their website read $450.00 (after rebate). I waitd until Christmas to open the box (it was a gift for my mom) and there was no rebate form. I checked the site & called both Customer Service & Rebate Center & not one had an answer why there was no sign of this rebate offer anywhere. I did my own research and found a rebate for this item 12/2/07 - 12/8/07. That's 2 days after I bought it. I ...

Poor

, December 11, 2007

Reviewer: Yahoo! Shopping User

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Bought an external hard drive for Christmas. It arrived damaged. According to them it comes directly from the manufacturer and I normally would not be able to return it. But to help me out they will have me send it back, wait for it to be processed, and then will send me a new one. I even offered to let them charge me for another one while this one was pending the return, but no deal. It will probably be late for Christmas too. Never saw such poor customer service!! Not to mentione they ...

Poor

, December 6, 2007

Reviewer: Yahoo! Shopping User

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1 out of 1 people found this review helpful Absolutely HORRID experience. Ordered laptop online which was supposedly ?in stock? and had $180 worth of rebates for the date I bought it. It never showed up on the delivery date specified. Checked order online which indicated new delivery date (3 days after original). Didn?t show up on that day either. Never received any communication at any time that we would not receive the item. Called ?customer service? they told me it was out of stock and we wouldn?t be getting it. However the ...

Poor

, October 29, 2007

Reviewer: Yahoo! Shopping User

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Bought security software online--rebate offered. When I received product, unable to get rebate. Disc'd with customer service, they agreed to pick up product and refund. I have been waiting a week for pick up with them messing up 3 times--still no refund. Watch out for bait and switch and choose carefully--getting a refund is extremely difficult.

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