REI.com - Ratings and Info

REI.com


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Outdoor gear and clothing for camping, hiking, climbing, cycling, water and snow sports, and more.

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Fair

, September 24, 2009

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1 out of 1 people found this review helpful I have had the worst experience getting my order delivered from REI. The tracking number said it was delivered in a completely different city so I contacted them and they said they'd overnight a new one. This was welcome news considering what I ordered was an annivesary gift. However, later in the day I got an email informing me I would have to leave work early because the post office was holding a package that they supposedly tried to deliver (which i never got a slip for it) and now I have to ...

Excellent

, May 2, 2008

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1 out of 2 people found this review helpful These guys are great. Not sure why Customer Service is only 4 stars. You can return pretty much anything, anytime, full refund. These guys are among the last of the Customer First giants. Life time guarantee on all items is also a great plus!

Excellent

, November 19, 2006

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REI is a great place to shop for outdoor gear! If they don't have it in the store (almost always I find what I'm looking for), then you can order it from their website. Their employees are extremely helpful and knowledgeable.

Excellent

, September 24, 2006

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REI has a history of providing a wide variety of top shelf outdoor Gear and clothing to all of its customers. In addition, the company delivers quality customer service in every way imaginable. The company is a Cooperative, and your $15 dollar membership fee is good forever. How many companies do you know give back an annual dividend to their customers based on a fixed percentage of your annual purchases? And for those of you who believe in social responsibility, they are equally excellent at ...

Excellent

, August 10, 2006

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1 out of 1 people found this review helpful May I recommend REI-Outlet.com. They have fantastic deals and the merchandise is always top shelf. Another side benefit if you live near a REI retail store is that you can have our purchases shipped to the retail store for free and then you can just pick it up when you are in the area.

Excellent

, August 8, 2006

Reviewer: Yahoo! Shopping User

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I have been a member of REI since not long after the co-op started in the Pacific Northwest. I did not shop REI much until a retail store opened nearby. REI is not always inexpensive and other retailers provide larger selection, but the gear from REI is always top drawer and the customer service is outstanding.

Excellent

, February 23, 2006

Reviewer: Yahoo! Shopping User

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REI is the most reliable store for outdoor gear. Shipping is extremely fast, and I love the option of picking it up at a local store, if there is one in your area. Their return policy set the industry standard. There is no restocking fee, or time dealine to return an item, so when you just want to rest it out, rest assured that if it doesn't work out, REI has no problems with you returning it used!

Excellent

, July 11, 2005

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2 out of 4 people found this review helpful Flawless service. Quality products. Everything I need gear-wise. As a result its the only store I shop at for all my camping and backpacking gear. I've never been dissapointed.

Excellent

, March 28, 2005

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No need for customer service. Order came 5 days sooner than estimated arrival date, and that's with standard ground from Washington State to New Jersey! Ordered mountain bike fenders which were hard to find on the internet and impossible in local stores, but they had a great selection, several different brands, and wide price range.

Excellent

, January 23, 2005

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2 out of 2 people found this review helpful While REI generally prices their equipment at equal to or slightly better than MSRP (i.e. yes, you can usually find it cheaper somewhere else), I absolutely have not found better customer service at any retailer of any product. Anywhere. I have spent numerous hours with employees finding and fitting gear for me for 14 years. I feel that REI is a model for how business should be done.

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