Sam Ash - Ratings and Info

Sam Ash


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Poor

, October 23, 2009

Reviewer: Yahoo! Shopping User

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It has been the worst online shopping experience ever I had in my life. In situtation of a problem, the Customer Service is extremely rude and does not listen. Obiously I am not returning back for any shoppping with them, but also would make sure that I let all the parents in my neighborhood and daugthers school and my work know about this bad review. Hope to reach out to a wider community on this forum. SamASH shoppers beware!!!!

Fair

, September 18, 2009

Reviewer: Yahoo! Shopping User

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Purchased a Fender Jaguar Bass from Sam Ash Direct. Fast service, instrument looks fantastic. However, it apparently had a defective cable jack that works with only some cables. I was given the run around as how to correct the problem. The local stores in Clearwater and Tampa did not want to deal with the issue as I had purchased it online. The online people said ship it back but would not hold a replacement as they were selling fast. E-Mailed corporate, got a Paul Ash letterhead ...

Excellent

, April 8, 2009

Reviewer: Yahoo! Shopping User

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Super satisfied. While I had a problem to make an online purchase using Paypal, that didn\\'t go through, when I called the toll free number, the sales person was polite, and knowledgable. Shipment was fast, and the Harmonica I purchased, a Hohner Echo Harp 57/120 arrived in perfect condition. Packaging was excelent. I\\'d never hesitate to recommend samash.com to friends, or others that asked me where I bought my instrument. I would feel safe and confident to purchase other instruments from ...

Good

, April 6, 2009

Reviewer: Yahoo! Shopping User

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customer service has never responded to my e-mails. They tend to ignore questions and emails about their mistakes. If you really need help your best hope is to call them. However, SamAsh does offer good prices and promotions once in a while. Their shipping is fast and it\\'s easy to navigate their site. If it were not for their bad customer service I would rate it a 5.

Poor

, January 16, 2009

Reviewer: Yahoo! Shopping User

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I bought a fender jazzmaster at sam ash and there was problems playing on the neck. I tryed to adjust the neck myself (the only way to adjust the neck on a jazzmaster is to take it off and adjust it from the bottom) and it still wouldnt play right. I take it back in and they made me pay to have the guitar adjusted, because they said i cause the problem by taking the neck off. I brought it home and it still played the same way. I tryed to contact their HQ offices but got no response. ...

Poor

, December 11, 2008

Reviewer: Yahoo! Shopping User

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I hope my experience will help others planning an online puchase of music items - worst purchase experience of my life. I ordered a Mandolin online on 11/28 but I got two emails with 2 separate order #s & tracking #s. Naturally since I only ordered 1, that's all I wanted. When I called - they said they would cancel one of the orders - said this had happened a lot lately. The first order was recalled on 12/1 and the second was to arrive on 12/2. It never arrived, and on 12/3 Sam Ash ...

Poor

, December 6, 2008

Reviewer: Yahoo! Shopping User

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This is the worst place to shop. I have ordered a product over 3 weeks ago in a store and I have called them several times to find out if the product has been shipped or not. They have told me that it has been shipped and it will be there "any day" now. Well, that has been about 2 weeks ago since they said "any day". They have promised to call me back, which has been a week ago. They are a bunch of liars. I will never purchase anything from here again.

Poor

, December 2, 2008

Reviewer: Yahoo! Shopping User

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Absolutely the worst experience of my life. Customer service--inept. Tried to buy a Soundwave distortion box online. I received an e-mail confirming my order, then another to cancel. The reason......Credit card or address. Now it's time for customer service. I made the call hoping for a computer glitch. It was a Sam Ash glitch. Item was not in stock, customer service could not work out the problem ( at least 30 min. on the phone.), waited for the call back, none, called again. "Dude I was just ...

Poor

, November 1, 2008

Reviewer: Yahoo! Shopping User

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1 out of 1 people found this review helpful Absolutely the worst buying experience of my life. They have now sent me the wrong product and sold me defective equipment twice (missing parts). Horrible customer service. Honestly, could not say enough bad things about this place.

Poor

, August 28, 2008

Reviewer: a Sam Ash customer via post-transaction survey

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I will no longer buy anything from Sam Ash. I purchased a guitar from them online that was backordered. I called and spoke with a sales associate who said he would email me on the status of the order. He didn't. I called back a week later and another sales associate said he would call Ibanez and he would email me on the status of the order. He didn't either. I called a third time and spoke to yet another sales associate and he said he would call Ibanez and he would email me on the status ...

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