Five Rivers - Ratings and Info

Five Rivers


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Merchant Reviews

Five Rivers

Lighting and Home Furnishings

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Poor

, November 20, 2009

Reviewer: Yahoo! Shopping User

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I ordered two Hinkley vanity light sets and was told I should receive them in 7 -10 days. After 11 days and constant e-mails that were never answered and phone calls promising action, I called the manufacturer and was told they were on back order. Hinkley Lighting (the manufacturer - who also sucks) didn't have a clue or a care as to when this product would be ready. I think Five Rivers knew this from the beginning and was very disigenuous about my order. No customer need be treated this ...

Excellent

, October 21, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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Five Rivers delivered the best customer service I have ever received, and I shop quite a lot on-line for substantial items. My purchase was for lighting, and when one of the fixtures arrived broken, they could not have been more responsive in fixing the problem -- took it immediately off of my credit card. I also got to talk to someone throughout --Sarah-- who was terrific. And they have continued this type of service in my subsequent orders, including helping me with my screw-ups. I cannot ...

Excellent

, August 7, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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Purchased an outdoor light. Excellent quality, packaged well & shipped quickly.

Fair

, July 10, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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the problem I had was, it took 21 days to get the product after order. they charged my credit card the same day of order. don\'t thank that is right.

Excellent

, July 10, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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I decided to place an order with Five Rivers last fall for some outdoor lights. Their customer service was a good as it gets. I\'ve since ordered twice more and am about to order again. Dealing with them is quick and hassle free and their prices are almost always as low as anywhere else. I can\'t do as well at the big lighting stores here in Boston.

Excellent

, March 21, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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A great source for Hubbardton Forge lighting.

Very Good

, January 14, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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I ordered the lamp and received confirmation of the order almost immediately. Then a few days had past and I still had not received any indication that it had been shipped... no tracking information was sent. So I called Five Rivers Lighting and spoke to a customer service rep who was exceptionally nice, and within a few hours I received a notification of shipment and a tracking number. The item was delivered on the day indicated in the tracking number so I was pleased with the response to my ...

Very Good

, January 2, 2009

Reviewer: a Five Rivers customer via post-transaction survey

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Was told at time of order that the lights were available. When order was placed, lights were on backorder. It took a longer time than we were told to receive them. When order was received, we were short one light and told there was confusion whether the product package and price was for one or two lights. I was told specifically the price included two lamps. I must say that customer service took care of it right away and within three days we had our other light, no charge, no shipping, just ...

Very Good

, December 28, 2008

Reviewer: a Five Rivers customer via post-transaction survey

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I would purchase from Five Rivers Lighting again without hesitation. The only complaint (minor) I have is the product page indicated it typically ships in 1-3 days, when it actually took nearly 3 weeks. The order reference page was never updated, so I had to call twice to check on status. It was easy to get a live CS Rep, and they were always friendly and helpful. I believe the delay in shipping was a backlog with the manufacturer, so I can't totally fault Five Rivers. I highly recommend them.

Excellent

, October 24, 2008

Reviewer: a Five Rivers customer via post-transaction survey

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I bought 3 Kichler Wall Mounted bath Sconces (5214tzg). Best price I could find on the web or around here. They came nicely packaged -- glass not broken. (Though I haven't pulled out the bodies of the lamp yet, I'll bet they're OK! Easy transaction! Thanks. PS: Didn't call Customer Service, but I gave a good rating anyway!

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