TotalVac.com - Ratings and Info

TotalVac.com


Merchant Reviews \| Merchant Information

Merchant Reviews

TotalVac.com

Buy vacuum cleaner &, small appliance parts, air filters and hair care products

Write a review

Average Merchant Rating (from 50 ratings)
Overall

Price

Shipping Options

Delivery

Ease of Purchase

Customer Service

Sort by:

< Previous | 1 - 10 of 27 | Next >

Fair

, January 13, 2009

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

Very slow shipping. I order a lot online and anything shipped from the East Coast is usually here at my home in PA in 2-3 days. This small item took 16 days!! Customer service was unresponsive.

Fair

, December 23, 2008

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

Great Price on out-of-stock items! They didn't bother to let me know the items were out of stock. Ordered Bemis filter and wick kit on Dec 5 and was told I would receive notification when shipped. On Dec 12 I inquired as to the status of the order as I'd heard nothing from them. Dec 15 they responded telling me it was out of stock but expected in 2 weeks. Dec 22 they notified me that the items were out of stock and would ship whenever they arrived. I canceled the order as I need them now, ...

Excellent

, August 21, 2008

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

I have used TotalVac several times over the years and they have the best prices for what I need and I have never had a problem with any order I have made with them. Keep up the good work!

Poor

, June 17, 2008

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

Although initially impressed with the fast email confirmation indicating that my items were in stock and shipping soon it was all downhill from there. They failed to email me the tracking number. After gaining the tracking number using my order number, I found out my order was shipping to the wrong address. I called customer service to inquire what had happened - they offered to resend it that day but without an apology. I had the customer service rep confirm my address and confirm that I would ...

Fair

, March 15, 2007

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

The good thing....low price! The bad thing...When out-of-stock they didn't email or contact me in any way to let me know they were out-of-stock! Before I placed my order, I had no idea they have a page that lists the items that are out-of-stock. Call them to verify they have your product in stock BEFORE you place your order! Unless you don't mind waiting. Placed my order for charcoal water filters for a coffee maker on 2/23 and received the order on 3/15.

Very Good

, February 28, 2007

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

They didn't correctly ship myorder the first time because they got confused by my order. Did require a phone call to correct it and they did promptly. Highly recommend that they watch what's being order and double check. Also recommend that when ordering similar iteams to comment about it so that they watch for it. I would also recommend and order from them again.

Good

, February 20, 2007

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

I purchased replacement vacuum bags in early January. As it turns out they were back-ordered. This was not brought to my attention at any point during or after the purchase, I only found out after calling to find out what happened to my order. I finally received them I mid-February. The price was good, the product was as advertised, but the lack of communication is unacceptable!

Poor

, February 19, 2007

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

I ordered a Cuisinart coffee pot on Feb 11, 2007 it is now Feb 19 and no coffee pot has been sent. This item showed in stock when ordered. I will never order from this company again.

Poor

, December 27, 2006

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

Good price, no follow through. Poor service. I ordered a Krups coffee grinder on December 16, which was listed in stock. I requested Fedex delivery, expecting it by Christmas. On December 21, I wrote an email asking why it was still be listed as "not shipped" but I did not get a response. On December 26, I telephoned and had to leave a message for a call back, which I never received. I emailed again, to no avail. This morning I called again and was told that the item is not in stock. No one ...

Poor

, October 25, 2006

Reviewer: Yahoo! Shopping User

Reviewer's rating:
Price:
Shipping Options:
Delivery:
Ease of Purchase:
Customer Service:

I ordered two parts for my Cuisinart Blender, which were both listed as "in-stock" on the totalvac website. I received only part of my order. When I contacted the company 30 days after my initial order, I was told that the 2nd part was not in stock, but it would be shipped as soon as it was received. I waited 2 more weeks and still had not recv'd the part, so I wrote again. I did not hear back from the company. I wrote a third time, 5 days later, and still have not heard anything. There ...

Sort by:

< Previous | 1 - 10 of 27 | Next >

Write a review

About Merchant Ratings


Excellent

Very Good

Good

Fair

Poor

No rating submitted	N/A

What are merchant ratings?
Report Merchant Abuse

Browse other merchants:

Merchant Directory


Merchant Reviews \| Merchant Information

Help us improve Yahoo! Shopping - Send Your Feedback

Top Categories:

Find, Compare, Read Reviews & Buy

Want to see your products in Yahoo! Shopping? Build your own online store or Advertise with us. Current Advertisers Sign In

Help improve Yahoo! Shopping by participating in our user studies - View RSS Feed

Make money with Yahoo! Shopping APIs, now powering Yahoo! Tech. Learn more about our paid syndication program.

Information about prices, products, services and merchants is provided by third parties and is for informational purposes only. Yahoo! does not represent or warrant the accuracy or reliability of the information, and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.

SEARCH

Fair

Fair

Excellent

Poor

Fair

Very Good

Good

Poor

Poor

Poor

SEARCH

Top Categories: