Williams-Sonoma - Ratings and Info

Williams-Sonoma


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Make Williams-Sonoma your source for gourmet foods and professional-style cookware. Choose from small kitchen appliances, cooking utensils, furnishing & decor, and more.

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Poor

, August 25, 2009

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I am getting married in November and have my gift registry at Williams Sonoma. Honestly, this has probably been the most challenging and frustrating part of planning my whole wedding. I\'m actually writing this as I sit on hold about another WS delivery mistake (been on hold for 19 minutes thus far). Three bridal shower orders never arrived and I had to embarrassingly ask my friends to resubmit their orders, and now another order has not arrived and WS can\'t even track down where it was ...

Poor

, December 31, 2008

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1 out of 4 people found this review helpful I purchased the "Ultimate Grilling Collection" spice rubs as a gift for someone. On the website and on my email receipt, the item was reported as "available for immediate shipping - 5-7 days". So when a week came and went, and I had not received my package, I called Williams-Sonoma. I had to go out of town, but she told me that the item would be arriving the following day. I wasn't thrilled that the box would be sitting there for several days, but at least it was coming. So, when I returned ...

Excellent

, December 11, 2008

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1 out of 2 people found this review helpful Great quality products. I have received great service both in store and over the phone when I ordered online. I recently received a food item that was in less than perfect condition. No questions asked, they offered to replace it or give me a credit. I didn't even have to send the damaged item back.

Excellent

, March 2, 2008

Reviewer: Yahoo! Shopping User

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I want to comment both on the online customer service and the in store customer service I received at Williams Sonoma Home Store. I had purchased a bedspread and shams at the store in Blue Ash, Ohio for the full price. I recently received an email regarding a sale online, so I checked and the bedspread and shams were on sale. I thought I'd go ahead and order them and take the items I purchased back to the store (which is about 50 miles from me). I called the online customer service as I had ...

Poor

, January 6, 2008

Reviewer: Yahoo! Shopping User

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3 out of 3 people found this review helpful A year ago, I placed an order online. I placed my order before the holiday shipping deadline and was given an order number, with no corresponding tracking #. When I called customer service to find out where my order was, they could not find my order # in system. The order never came, and I was told the day before christmas that they could not get it to me on-time. So, yes, I was angry at how they dealt with the situation. But here's the rub, the following year (this year), I placed the same ...

Excellent

, July 14, 2006

Reviewer: Yahoo! Shopping User

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I love William-Sonoma. They sell nothing but high quality products. Although their price is higher than usual, their customer services is best of the best. I have got their different baking dishes, cast iron wok, kitchenaid stand mixer, and etc. I couldn't be happier with their products and services. And I can get mine favorite lemongrass color to match my entire kitchen. What can I ask for more! :)

Excellent

, May 14, 2004

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1 out of 1 people found this review helpful This is one of the most customer friendly merchants I have found. Great products and service keeps me coming back.

Poor

, May 3, 2004

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4 out of 5 people found this review helpful Beware of Williams Sonoma Online. Impossible returns and terrible customer service. I received a gift purchased on-line from Williams Sonoma. I returned the product to a Williams Sonoma Store. I was given a poor carbon copy receipt and they couldn't tell me my credit. Every time I called customer service I have received terrible service. Mulitiple calls to the customer service department were always met with confusion on their end. Even when I was given the extension of an individual rep, ...

Very Good

, January 5, 2004

Reviewer: Yahoo! Shopping User

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1 out of 1 people found this review helpful I have shopped frequently at the stores in Louisville and Cincinnati, and have had excellent personal service from the staff in both stores. the service on the telephone with the catalog is great. sometimes the web site can be difficult to navigate, and I call the catalog to find the item I KNOW they carry.

Excellent!

, November 6, 2003

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great selection, just like their stores!!! and quick service. A++++

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