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Yahoo! Merchant Review Guidelines

Submit a Merchant Review

By taking a few moments to rate and review merchants, you can help other customers find merchants, as well as provide the merchants with valuable feedback. To learn more about the Merchant Rating system, click here.

By submitting a review, you agree that Yahoo! may include your review in its Merchant Rating System and publicly post your comments. Reviews typically appear two to four days after submission. You can submit only one review of a merchant every 30 days.

Yahoo! reserves the right to refuse or remove any review that does not comply with these Guidelines or the Yahoo! Terms of Service and terminate your Yahoo! account (including email) for a violation. Yahoo! is not responsible or liable in any way for ratings and reviews posted by its users.

FAQ about Merchant Reviews
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About Merchant Ratings
 Excellent 5 stars: excellent rating 
 Very Good 4 stars: very good rating 
 Good 3 stars: good rating 
 Fair 2 stars: fair rating 
 Poor 1 stars: poor rating 
 No rating submitted N/A 


Guidelines for writing a review

• Be objective and truthful. Tell us how you really feel. Useful reviews include not only whether you liked or disliked a merchant, but also why. Be detailed and specific:
   • What did you purchase or attempt to purchase?
   • Was the merchant's customer service satisfactory?
   • Was the order delivered on time?
   • Did the item meet your expectations and arrive in good condition?
•Stay "on topic." Keep your comments focused on your experience with the merchant. Don't include the comments of others or what you may have heard from others.
•Try to keep it short. The recommended length for a good review is 250 to 500 words.


Please:

•Don't spoil it for others. Don't abuse the service. Reviews should not harass, abuse, or threaten another's personal safety or property, make false statements, defame, impersonate someone else, contain profanity, sexually explicit, illegal or otherwise objectionable content, as determined by Yahoo! in its sole discretion.
•Don't post personal information. Never assume that you are completely anonymous and cannot be identified by your posts. Reviews should not include personal information, such as email addresses, mailing addresses, phone numbers or credit card numbers, belonging to you or others.
•Don't post multiple or commercial reviews. Reviews should not include multiple posts by the same user or posts that have spam, commercial or advertising content or links.
•Don't copy or otherwise infringe others' material, trademarks or other intellectual property. Reviews should include your own, original thoughts. We want to hear from you!
•Don't upload HTML, viruses, or other malicious code. Reviews are for text only comments. Please help to protect the Yahoo! network.
•Reviews are for Yahoo! Shopping customers only. The Merchant Rating System is for customers to help other customers and merchants. Merchants or businesses are not allowed to post reviews about themselves or other merchants. If you are a merchant and have a complaint about a rating or review, click here.

FAQ about Merchant Reviews
Go to Store Directory
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Example of a Good Merchant Review

I recently bought a digital camera from CoolStore.com. I was very pleased with their overall service. I called them to make sure the item was in stock and the customer service was very helpful. She did not try to upsell me which i really appreciated.

After I ordered the product online, the store sent me a confirmation email with estimated shipping date and the price charged to my credit card. When the item shipped, I received another email confirming the shipping.

My digital camera arrived on time in good condition and I've been enjoying it since.

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