Bid on DVD on ebay. Won bid. But, HMS didn't have DVD on hand. Several emails, one of which required me to join BestBrands club, at $9.95 per month (Of course, I didn't notice the 8 point notice on purchase agreement). Billed twice. Then cancelled. T...ook intervention of Florida BBB to get one $9.95 payment refunded. Now being investigated by Florida State's Attorney. Read more Less
Like all the others, did not know I would be charged a 19.95 monthly fee! Luckily caught it after the first charge. Don't buy with them--stick with Amazon!
I ordered a DVD for my daughter. Never received anything indication I was signing up for a membership service. Thye have been charging $19.95 monthly without my authorization. Buyer Beware!
These sharks suddenly found out that all the orders were "unavailable" as soon as they knew that I was not interested in the $20.00 a month charge for nothing. The only thing that they are interested in is getting you into their clutches for the mont...hly charge. Unless you do that, they don't want to deal with you. I was surprised that Amazon puts up with this garbage Read more Less
Like others here, I did not know that I would be charged a membership fee. The company failed to make this clear in anyway. Don't even bother with the company they cost me far more money than it was ever worth.
I ordered a dvd for my daughter this morning. For whatever reason later in the day I started feeling uneasy about it, thinking the price was way too good. So I got online and read this and started freaking out. I called them to make sure I wasn't goi...ng to get charged a fee and sure enough I was enrolled in not one but two memberships! How the heck did that happen? The lady I spoke with assured me that my membership would be canceled and I wouldn't be charged a membership fee but I'm still leary. I'm heading to my bank now to get a new card number just to make sure! Read more Less
I was promised great prices, but didn't know that I was going to pay a $19.95 "membership fee." They also signed me up for some other membership which I didn't ask for. When I received my credit card bill, I went through the roof. I called. The gentl...eman who answered was very polite and he refunded my membership fee and canceled both unwanted memberships. Stick with Amazon! Read more Less
I found this site a year ago,but never ordered until a few days ago.I did not read the small print ,until I ordered,but then saw the terms,boy, that was sneaky!!! I called the number to cancel membership,which I was given a confirmation number.Hopefu...lly I will get the purchase like they said,but who knows? Not a fair practice,indeed!!!! Stay away from this site,because there are plenty of other good ones. Read more Less
I bought a DVD at a good price which I received. I apparently did not read their fine print, because I have been billed 9.95 for a "membership fee" for the past 4 months. I did not want a membership and did not know I had a membership. Upon contactin...g them they said they would cancel my membership and credit my account for the current month's fee of $9.95. DO NOT BUY ANYTHING FROM THIS COMPANY. They are sneaky and underhanded. Read more Less
Wish I had read all these helpful reviews first! Oh well - just for fun, here's what I sent to them in a ticket titled GOODBYE: On May 22, I was charged 1.00 to my account. On May 25, I was charged 13.54 - this I expected as it was the total cost of ...the DVD I had ordered. On May 28, I was charged 9.95. When I saw the charges on my account today, I called to inquire about the last. It was at that time that I learned that when I placed my order - I had begun a fee-based membership. I had received by email, both an order confirmation and a shipping confirmation, but never any correspondence regarding a fee-based membership. The representative on the phone stated that I had a week free trial and because I did not cancel, I was charged 9.95. First of all - a week did not pass between the 1.00 charge on the 22nd and the 9.95 on the 28th. Any math equation produces the same results = 6 days. If in fact, I had a week to cancel, why was I not offered that? Also - sneaking information in ultra tiny print on the checkout screen of the ordering process does not qualify for clear communication. Bad form. Secondly, what was the 1.00 fee? I received no explanation regarding that, either. Lastly - how can one possibly experience a free trial for anything in one week? If you are going to offer a fee trial for membership - make it a free month, but more importantly - COMMUNICATE your intentions. To be perfectly honest, this appears as a sneaky, underhanded, get-rich-quick scheme built on confusing and bilking the consumer. I ordered the DVD through you because it was a good deal. I will never purchase from you again because you deceived me and overcharged me. Instead of saving me money and building a relationship with a new customer you've taken almost 25.00 from me and guaranteed that I will never shop with you again. I will also be certain to share this experience with as many people as possible, so that no one else is taken advantage of in this way. Thanks to advances in technology and social networking - it is very quick and very easy to get the word out quickly. Read more Less