Target is the worst company to shop online. My package was sent to the wrong address and after confirming it with the customer service rep that it was delivered to the wrong address, she was not able to make any changes because of the company's polic...y - I was told that I had to wait for another week before the order can be re-issued or a refund to be processed. I had a similar experience last year with a product that I wanted to return online and because I did not cancel in the half hour allowed, the package was shipped with the expectation that I had to return it in a store. This was a present and I had to ask the recipient to return it for me. I stopped shopping at target stores since last year; I should have known better than to shop online at this store again. Read more Less
I live in MN and since Target is based out of here i figured id keep it local so for black friday i purchased a digital camera online for $815, it's now thrusday 12/05/13 night. and it hasn't even been shipped yet. I paid 15 bucks for shipping too, s...o never again will i buy anything off their site...nor do i recommend Target online for anyone! Read more Less
I have had an excellent experience with ordering online from Target.
1. Fast shipping
2. Free (a good word)
3. Colors accurate
3. Order that arrived was exactly what I ordered.
I"ll continue to shop online!
Thanks Target for offering free shipping.
I don't understand why people are complaining about Target customer service. I ordered a $400 piece of furniture. The delivery company called to inform me when it would be delivered and it was on-time. Some of the screws were missing, so I called. I ...spoke to the nicest person who provided me with several options as a resolution. In the end I took a discount and bought the screws at my local hardware store. Sure, I had to make a trip to the hardware store, but it was better than waiting for the item to be picked up and returned. Read more Less
I usually order my son's uniforms from Walmart. I decided to purchase from target this year. I was so excited when I found his oxford shirts deeply discounted. I should have took note of the fact that the shirt description did not have a size chart. ...They had the shirts listed as Young Men's shirts. When I placed the order the shipping was a whopping $12.99 on a $26.00 order. Red Flag #1. When the shirts arrived they were huge! I sent them back and reordered. The second set were huge also. Then I realized that the shirts were for men not school boys as listed online. I called Target online and told them I wanted to reorder the shirts but I wanted the shipping fee waived. The first customer service rep told me she could not waive the shipping. I asked to speak with the manager. The manager was argumentative and unhelpful. She kept saying the same thing over and over like she was reading from a card. Needless to say, I have now paid $39.00 in shipping on my $26.00 order. Lesson learned. I have an even higher respect and love for Walmart. Read more Less
What a nightmare shopping online with Targe. Though our last online order from Target was delivered to our new address, this time we ordered an electric fire place -- $400 and more than 100 lbs -- and it was delivered to our previous address. That is... despite both me and my wife calling Target numerous times as well as the delivery company. Both told us that only the other could fix the error. We were told we would get a call prior to delivery and could fix the address mistake then. But there was no call and our order was dropped off with no signature! If I could give them zero stars, I would. Did I mention this has become a nightmare? Read more Less
Target customer service is HORRIBLE!!!! Ordered a $300 item, which was supposedly delivered to my address? It was stolen or lost whatever you call it...and target refuses to refund my money. I CANNOT believe that they do not have an automatic pkg sig...nature requirement for items that cost this amount of money. They keep telling me to contact law enforcement to recover my package because cannot do anything. USELESS ROBOT EMPLOYEES!!!!! DO NOT ORDER FROM HERE!!!!!!!!!!!!!! Read more Less
I ordered a 100lb punching bag and I just received a small box with pink boxing gloves! The shipping label says 105lb shipping weight and the box really only weighs around 5lbs, plus its way smaller than would be expected for a punching bag. Now I ha...ve to spend time to try and correct their mistake! Target.com needs to get their #$%$ together. Read more Less
I purchased a baby swing online for about $100, they ship me some play rug that cost $20, I take it back to the store they tell me there is no way they can give me my money back, that the item I received doesn't show up on their computer they have me... they're for about an hour, and do nothing for me I have always been a customer of target but after this experience i will never shop there again, they had me speak to some supervisor over their phone she was so rude! I will make sure to tell all my friends and family to never shop at target. Read more Less
I ordered an above ground pool on 8/1/2013. Web site said delivery date would be between 8/8-8/13. The delivery date was very important. They waited a whole week to let me know the order was "delayed" and wouldn't arrive until the 20th-22nd. I immedi...ately called and cancelled the order on the 7th, and then got an email later that day that my order had "shipped". I use quotes because the order did not actually ship, according to UPS, until the 17th. However, the entire time their customer service insisted the package was en route with UPS and would arrive on the 20th-22nd. My only option would be to refuse the package when it gets here and wait for a refund. It didn't end up arriving until the 26th. Unbelievable. Now I have to wait two weeks for a refund. Every time I called customer service they just lied about the package shipping and the delivery date. Look at other reviews - this seems par for the course. Claim a delivery date, then keep delaying, deliver it even later, and hold the customer's money for 1 - 2 months. Will absolutely never, ever order from target.com again. Read more Less
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