I've been using CD Universe for years. Pretty much everything arrives quickly. They keep me in the loop every step of the way with frequent order status emails.When I have a question, my emails to customer service are answered quickly.I'm very please...d and will continue to order from CD Universe. Read more Less
Ordered for Christmas and shipment was confirmed by email, assured delivery by 12/15 to 12/18. By 12/20 no cds , emailed . and was told there was "an issue" with my credit card. This I knew was not correct and contacted credit card company to find no... attempt to process was made!! If there truly HAD been an issue why would they not have contacted me immediately? Especially since I was a repeat customer. They had no answer for that and I told them to remove my email from their solicitation list and advised I would never order from than again. They apparently do not care about losing customers as they simple said, basically, okey dokey! Bye bye...lots of others to buy from out there! Read more Less
wouldn't download, then when it did would not install, sent two emails to customer service with not even a reply, Do NOT use this company. If something goes wrong they will stand behind you, just that you need a telescope to see them
They stock some rare CDs, I'll give them that much, but the service surrounding the product was awful in my experience. I chose priority service for a product, which then arrived some two weeks after the end of the predicted time window. I complained... to customer services, who gave a copy-and-paste response, which relocated my dispatch address from the UK to Australia (!), and completely failed to comprehend the nature of my grievance. A follow-up e-mail did not yield any more sense from them. Will not use them again. Read more Less
To be quite honest, these people have no idea what their doing.
I Pre ordered a collectors edition game from them and 1 week before release date they sent me an email saying they don't have enough copies to fill their orders and cancelled my order.Selfish business that continues to advertise product availability ...through their online store but fail fill orders when release dates come around.Extremely disappointed as by the time I got the email of cancellation it was too late to seek the product elsewhere. Read more Less
This company has a good selection of dvd & cd,s .their pricing,delivery is good. I have ordered from them now 4 times and will again.
This company is awful!!!! Was charged for a back order that I ended up canceling and to try to get you money back....after mulitiple emails I was finally refunded, but charged a fee! DON'T ORDER FROM THIS COMPANY!!!!!!
Ordered several Santana albums that are hard to find locally and even in Canada. Luckily, they had the ones I wanted and I also ordered at a time when the Canadian dollar was pretty close to the U.S. dollar. Their prices were one of the best I've e...ver ordered online and got 7 albums for just under $60 Canadian. That includes a customs charge I had to pay at the post office when I picked the parcel up. The order also came on the last day it was supposed to. When dealing with international shipping, you have to be patient. Not a problem for me. They have great prices and great selection! I would definitely use them again when I have to. Read more Less
Unhappy camper! NO NOTHING!!!!! I placed an order a month ago and no merchandise and no reply to my E-mail. I would like to resolve this matter one way or another. Refund or replacement.