this is only my second time ordering, the first time was good, no problems, my lens came as my rx was for. so after reading all these reviews i am kind of conserned now, and knowing about 1800contact lens price match, that makes a big diference. that... the only reason why i did not order from them. CLK is cheeper, free delevary, which most places have very expensive shipping, after spending a good amount on the things we need then to top it off with another 20.00 just to get them. There is always the happy people and the mad people, hopefully CLK keeps me a happy customer, and i will continue to use them. Read more Less
This Company has the worst Customer Service of anyone. I am not really sure why they have Contact Information on their website as they completely ignore emails and their on-line form. I purcahsed from them becuase they were the cheapest - Now I get i...t. I placed my order and uploaded as well as emailed a copy of my prescription. I inquired threee times as to the status of my order after several days and heard NOTHING. My order arrived 5 days later and I eagerly opened the boxes and put in my lenses. The 1st lens I put in I could not see clearly and it was giving me issues - I then opened another lens, thinking I had a defect and exactly the same issue. I called my Eye Doctor to let he know that I couldn't see and she asked me to double check my prescription against what I received. But of course, even after sending them my prescription so they could check it against what was written by the doctor, they sent the wrong lens. Of course I have tried to contact them and have heard NOTHING. Go to 1800Contacts - they will pricematch ANY offer you find on the web - their customer service is out of this world - I will never use this company again - they have eaten my 40 bucks plus their unannounced handling fee....I hope they throw it up! Read more Less
I've been ordering from them for years but wont be any longer. Apparently my lenses were on back order but I was not notified until I contacted them regarding a slower than usual shipment. I was told I would have them in a few days and 2 weeks later,... nothing. A call to customer service stated that they didn't know when they would be available. Not sure how long they would have left the order in limbo without contacting me. It seems that at CLK the customer is responsible for the customer service!? Read more Less
I've used CLK for years, loving their very competitive pricing and super-fast shipping. Apparently, that's a thing of the past. Their prices have gone steadily up, now higher than many other online competitors. Most sites will price match 110% off t...heir competition, so there's no real reason to go with CLK anymore. Furthermore, it is going on 3 weeks now since I placed my order. I didn't receive shipping notification until 9 days after I placed my order and, here I am 6 more days later, and the only thing I have is a tracking number which is perenially stuck in "Pre-Shipment" stage. CLK customer service couldn't care less either, citing USPS as the problem. Give me a break. You've lost a long-time customer, CLK. Get your act together. Read more Less
About Contact Lens King: I just have to say, WOW, I'M IMPRESSED!! I ordered contacts for my daughter last night and Ijust received an email stating they were shipped this morning. I especially like howwas I kept informed throughout the process. AND f...ree shipping ($5 handling fee, but small price to pay). I will definitely be back to order from them again for my other kids. I can't honestly rate delivery since obviously haven't gotten shipment yet, but I have a feeling that will be 5-star as well Read more Less
In the likely event that you have any problems with your order, their so-called "customer service" representatives are all but guaranteed to be useless and unsympathetic.
This was my first time purchasing contacts online. In the past I would always buy my contacts from my doctor's office, just because it was easy and fast. But this time I decided to research my online purchase options for my contacts. I found Contact ...Lens King and the price was about $80 cheaper than my doctor's office price. I looked all over the internet reading reviews on different places to make a purchase. Contact Lens King had a very competitive price, a very good rating and decent reviews. I had my doubts about getting my contacts on time, seeing that I had left myself with only 6 days worth of contact lenses to wear. I made my order on Tuesday morning and I emailed my prescription to them at that time (If your order is processed before 3pm est(?) then it will be shipped that same day). There standard shipping is free (there's a $5 processing fee) and it takes about 3-5 or 6 days. I got my contacts on Saturday which was 4 days after I placed my order.I did read that some people have had problems with their order, shipping or with customer service. I did not encounter any flaws in their procedures. I actually set up my account and placed my order with a customer service representative because I had a question about the billing process. The woman was very professional, informative and I could tell that she knew what she was doing and she could do it well. I am very, very happy with my choice of Contact Lens King and I will definitely buy my contacts from them in the future. Read more Less
At the end of the order process, you are charged a $5 shipping and handling fee.
Ordered from Contact Lens King. Waited 7 days, did not receive contacts. Checked email for order status. An email had arrived reporting the receipt of the order, but no report as to the status of the order was sent. I emailed customer service and inq...uired as to the status of my order. An email confirming receipt of my inquiry was sent, but I received no reply.I visited the web-page, and viewed status of my order. It was "incomplete".All necessary information was given to the contact lens king to send my contacts, and 7 days later, the order is incomplete.The "cancel order" button is easy to access. Easy enough to access I'm beginning to believe that its common orders are canceled due to mysterious delay.Free shipping or not, I think a different contact lens supplier may be a better choice. Read more Less
Adding a handling fee at the end of the order process is dishonest and hides the true cost. I don't patronize this type of merchant. I believe the hign rating of this merchant are phony