I have purchased this product from a department store before. This is a very good product. You can see the result after first use. The price on Internet is much cheaper, so I give it a try. Fast delivery, the item is exactly like the one I bought bef...ore. I will buy from this merchant again! Read more Less
I have placed an order even paid extra for 2nd Day Air to send someone as a gift. After a week she still didn't receive the item. I called several times in all different time range, all I got was answering machine... For some reason they cancelled my... order without even notify me. What kind of service is that?? Read more Less
I ordered a Shisheido Face Cream and the one I got from Cosmetic America is a fake. I was lucky enough to still have the original one I bought at Sephora. The packaging, the words to describe the cream on the box and cream are wrong. The french trans...lation is wrong and there is no logo as the original on the cream. I am calling the customer service and no one answers. Read more Less
Reviews here is kind of fraud!! You don't need to register. I really doubt if CosmeticAmerica.com is a fraud website! Be careful！！！！！！
！！！！！！！ I bought a product 3 days ago, please note that the shipment I chose is 2-day air,... but I didn't receive anything. There is NO email confirmation, NO order placement information, NO custom service, NO one answer the phone even. The only thing you can do is wait until your credit card company help you get your money back! Read more Less
Very good price, delivered fast.
The delivery took too long. But the item was perfect and the price was great too. Thank you
I did the order and it's all confirmed. I thought all done nothing to worry about. When I opened my mailbox half a day later, I received another amended order confirmation email. It says that the item A wasn't in stock, and they've shipped the rest o...f the order to me! (I have to admitt this time the shipping was impressively fast.)I did the order all because I wanted to buy item A.It's a big one, most expensive. The rest of the order were small items I bought along randomly. If it's not for item A, I wouldn't be ordering anything as with the shipping charges it's simply not worth it!Their system often makes this kind of mistakes. It's not the first time this happened to me. But before they'd ask me if I still wanted to go ahead with the rest of the order.That was quite professional.This time they just forced the order on me. Never did anyone make an enquiry with me before shipping the order, nor did they reply to my numerous emails regarding the matter. I tried to deal with them in a fair and reasonable way, but they simply behaved very unprofessionally. It seemed there's a change of management and their service becomes such a worry to me now.They don't give a damn about custoemr service as they probably think their cheaper price can always attract plenty of people. Be fair, the errors occur only once in a while, so it's all depends on your luck. But if it happened to you, very bad luck, you just flushed money down the drain, and usually a handsome amount. Read more Less
Fantastic service and price will definitly usecagain
Received merchandise very quickly and it was just as described. Will definitely shop with them again.
I ordered usually two wise a month or more
but bill is charged before discount price always
so I sent email then corrected amount charged it
phone call never accepted or never connected