For some reason, it took over 2 weeks to receive this item. It was shipped from California to Kansas, the state next to us. We are in Missouri. From there it went to Utah, then Colorado, then back to Kansas where it was the week before. We have u...sed this merchant before with no problems, but this was very poor shipping and delivery. Other than that, the item was fine as it always has been from this merchant. Read more Less
I ordered two items and did not receive any information about the shipping status within one week. The website also showed no updated order status. I emailed them but received no response. When I called to inquire, I was told that the items were back... ordered for 3 weeks. That would have been nice to know when I placed the order or at least soon thereafter. To add insult to injury, they charged my credit card on the date I placed the order instead of when the items were shipped. When I finally received the order, only one item was included and a credit was issued to my credit card for the unshipped item. I only ordered from them because the price with shipping was competitive so long as I was buying two items. I will NEVER do business with Vitamin Shoppe again. Bad service, items not in stock, no communication. STAY AWAY. Read more Less
Just hope they have everything in stock because they will not let you know what has not shipped. I received an e-mail stating my entire order had shipped. When it got here there was only 1 out of 3 products I ordered. Never got any notice. When I wen...t back to check the link to their order tracking system only had 1 product. I still have no idea where the rest of my order is, what happend, or anything. Now I have to go back and see if they took all the money out, do I order from another company and then get 2 shipments??? Who knows because they sure don't answer e-mails. Read more Less
No reply to my email. Sent me expired coupon twice. It's so frustrating when I failed to apply the coupon for times and finally found the coupon expired in 2010 and I received the coupon in 2011.
Don't answer phone during business hours
Contacted right away to let me know part of my order was unavailable. Problem was rectified in a friendly way and I received the products very quickly.
My only complaint is ...... I thought I ordered the organic twin labs brewers yeast but received non-organic ones. Likely my mistake.
Very good prices and service. Thanks
I requested that this shipment be shipped asap for delivery before an international flight and they really came through. Thanks soo much!!!